P/T Customer Service Agent - $18.50

Europcar Mobility Group; Chicago (IL); Hybrid; USD 22,000 - 29,000; Part time

Job summary

Fox Rent A Car in Chicago is seeking a part-time Customer Service Agent to support returning customers and ready-line operations. You will inspect vehicles, secure keys, and assist with luggage while ensuring accurate paperwork and smooth rental transactions.

The role emphasizes friendly service, problem-solving, and maintaining vehicle readiness to meet high standards of customer experience.

Qualifications

• Valid driver's license required.
• High school diploma or equivalent.
• Strong customer-service and problem-solving skills.

Responsibilities

• Greet returning customers warmly and conduct thorough vehicle inspections (damages, mileage, fuel).
• Secure keys, collect belongings, and file reports for any mechanical issues.
• Explain final rental charges and review contracts with customers.
• Maintain clean, organized ready line; prep vehicles and assist with exchanges and luggage.

Skills

Top-notch people skills

Troubleshooting with a smile

Patience and understanding

Education

High School Diploma or equivalent

Tools

Driver's license

Job description

## P/T Customer Service Agent - $18.50Bewerben: Chicago: Teilzeit: Heute ausgeschrieben: JR115674**Stelleninhalte*****Every vehicle is ready. Every customer is welcome. Every time.***At Fox Rent A Car, our Ready Line and Return Agents are a vital part of the front-line team. Your energy and commitment create seamless experiences that keep customers coming back.**Your Primary Focus Is To****As a Return Agent:*** Provide a warm, friendly welcome to all returning customers with a positive and approachable demeanor* Conduct thorough inspections of returning vehicles — check for damage, record mileage, and verify fuel levels* Secure the vehicle keys and ensure all personal belongings and luggage are safely removed* Complete and submit the required paperwork to notify management of any mechanical damage or issues* Review the final rental contract with the customer, clearly explaining all charges* Perform other duties as assigned to support business needs and objectives**As a Ready Line Agent:*** Maintain a clean, organized, and presentable ready line area* Ensure all vehicles are meticulously cleaned, prepped, and ready for customer pick-up* Inspect vehicles for quality standards and promptly pull any that need servicing* Facilitate vehicle exchanges, swaps, or upgrades based on customer requests* Confirm that an adequately completed checkout slip accompanies each vehicle* Assist customers in locating their rental cars and help with luggage when necessary* Support the efficient flow of vehicles by moving and parking cars within the facility as needed* Perform other duties as assigned to support business needs and objectives**Education & Experience*** Valid Driver's License* High School Diploma or equivalent**We're Looking For*** Top-notch people skills* Ability to troubleshoot with a smile* Patience and understanding throughout the rental experience*We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Accordingly, all members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.*