Customer Service Agent - $21.34

Europcar España; San Jose (CA); On-site; USD 24,253 - 34,542; Full time

Benefits offered by this job

Medical, Vision, Dental

401k

Employee Discounts

Referral bonus

Company-paid Life Insurance

Flexible spending account

Parental leave

Employee assistance program

Job summary

Europcar España is hiring a Customer Service Agent in San Jose, California. In this role, you will create seamless customer experiences by providing friendly service and handling vehicle inspections. You will also maintain the ready line area and assist with rentals.

The ideal candidate should have a High School diploma and a valid driver's license, along with exceptional people skills and the ability to troubleshoot effectively.

Benefits include medical, vision, dental coverage, 401k, and employee discounts.

Qualifications

• Excellent people skills are essential.
• Ability to troubleshoot issues calmly and effectively.
• Patience and understanding throughout the rental experience.

Responsibilities

• Provide a warm, friendly welcome to all returning customers.
• Conduct thorough inspections of returning vehicles.
• Maintain a clean, organized ready line area.
• Assist customers in locating their rental cars.

Skills

Top-notch people skills

Troubleshooting ability

Patience and understanding

Education

High School Diploma or equivalent

Valid Driver's License

Job description

## Customer Service Agent - $21.34Solicitarlocations: San Josetime type: A tiempo completoposted on: Publicado hoyjob requisition id: JR113461## **Job Description*****Every vehicle is ready. Every customer is welcome. Every time.*****At Fox Rent A Car, our Ready Line and Return Agents are a vital part of the front-line team. Your energy and commitment create seamless experiences that keep customers coming back.******Your Primary Focus Is To********As a Return Agent:***** **Provide a warm, friendly welcome to all returning customers with a positive and approachable demeanor*** **Conduct thorough inspections of returning vehicles — check for damage, record mileage, and verify fuel levels*** **Secure the vehicle keys and ensure all personal belongings and luggage are safely removed*** **Complete and submit the required paperwork to notify management of any mechanical damage or issues*** **Review the final rental contract with the customer, clearly explaining all charges*** **Perform other duties as assigned to support business needs and objectives******As a Ready Line Agent:***** **Maintain a clean, organized, and presentable ready line area*** **Ensure all vehicles are meticulously cleaned, prepped, and ready for customer pick-up*** **Inspect vehicles for quality standards and promptly pull any that need servicing*** **Facilitate vehicle exchanges, swaps, or upgrades based on customer requests*** **Confirm that an adequately completed checkout slip accompanies each vehicle*** **Assist customers in locating their rental cars and help with luggage when necessary*** **Support the efficient flow of vehicles by moving and parking cars within the facility as needed*** **Perform other duties as assigned to support business needs and objectives******Education & Experience***** **Valid Driver's License*** **High School Diploma or equivalent******We're Looking For***** **Top-notch people skills*** **Ability to troubleshoot with a smile*** **Patience and understanding throughout the rental experience******We Offer***** **Medical, Vision, Dental, 401k, Employee Discounts, Referral bonus*** **Company-paid Life Insurance*** **Company-paid AD&D Insurance*** **Flexible spending account*** **Parental leave*** **Employee assistance program*****We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Accordingly, all members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.***