P&D Ops Leader: Routing & Service Excellence

FedEx Group; Augusta (ME); On-site; USD 31,000 - 47,000; Full time

Benefits offered by this job

Full Time

Job summary

FedEx Corporation in Augusta, ME is seeking an Operations Coordinator to support pickup and delivery by coordinating quality, service and administrative functions. You will run routing software, dispatch couriers, track metrics, and coach drivers for safety and efficiency.

Requirements include a high school diploma or GED (Bachelor’s preferred), 6 months related experience, and the ability to comply with FMCSA regulations; a medical exam is required and the role is full-time.

Qualifications

• High school diploma or GED required; Bachelor’s degree in Business, Logistics or related area preferred.
• Six months pickup and delivery operations, administrative support, training, or customer service experience required.
• Customer service skills necessary to respond to requests and issues effectively and professionally.
• Ability to read and speak English sufficiently to understand traffic signs, communicate with traffic safety officials and to respond to official inquiries and directions in accordance with FMCSA enforcement guidance.
• Must meet qualifications as outlined in FMCSA safety regulations; medical exam required.

Responsibilities

• Runs and optimizes the routing and package delivery software (e.g., FRO/DRO) to improve P&D service.
• Dispatches couriers to minimize costs and ensure service integrity.
• Tracks service, safety, cost, and quality metrics for the facility.
• Responds to customer complaints (e.g., early/late pickups).
• Reports, investigates and follows up on schedule delays, accidents, and equipment failures.
• Coaches drivers and conducts check rides for methods and safety.
• May oversee the P&D operation when the P&D Manager is absent.
• Performs other administrative and on-road duties as needed.

Skills

Customer service

Leadership

Coaching & training

Attention to detail

DOT/FMCSA knowledge

FedEx software & MS Office

Education

High school diploma or GED

Bachelor’s degree in Business/Logistics (preferred)

Tools

FedEx computer system

Microsoft Office

Web-based applications

Job description

FedEx Corporation in Augusta, ME is seeking an Operations Coordinator to support pickup and delivery by coordinating quality, service and administrative functions. You will run routing software, dispatch couriers, track metrics, and coach drivers for safety and efficiency.

Requirements include a high school diploma or GED (Bachelor’s preferred), 6 months related experience, and the ability to comply with FMCSA regulations; a medical exam is required and the role is full-time.