P&D Ops Coordinator (DOT) – Dispatch & Compliance

FedEx Group; Corpus Christi (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Federal Express Corporation is seeking an Ops Coordinator in the P&D area at our Corpus Christi facility to coordinate quality, service, and administrative tasks. This role involves optimizing routing software, dispatching couriers, and tracking metrics to ensure efficient service.

The position requires a high school diploma or GED; a Bachelor's degree in Business or Logistics is preferred. Applicants should have at least six months in P&D operations and strong English communication skills.

Qualifications

• High school diploma or GED required; Bachelor’s degree in Business, Logistics or related area preferred.
• Six months pick-up and delivery operations, administrative support, training, or customer service experience required.
• Ability to read and speak English sufficiently to understand traffic signs and respond to inquiries per FMCSA guidance.

Responsibilities

• Runs and optimizes routing/delivery software (e.g., FRO/DRO) to improve P&D service.
• Dispatches couriers to minimize costs and ensure service integrity.
• Tracks service, safety, cost, and quality metrics for the facility.
• Investigates and responds to customer complaints (e.g., early/late pickups, rude couriers).
• Reports and follows up on schedule delays, accidents, and equipment failures.
• Creates and maintains files for equipment and regulatory compliance.
• Coaches drivers and conducts check rides for methods and safety.

Skills

Customer service

Attention to detail

Leadership

Coaching

DOT regulations

Education

High school diploma or GED

Bachelor’s degree in Business or Logistics (preferred)

Tools

FedEx computer system

Microsoft Office

Web-based applications

Job description

Federal Express Corporation is seeking an Ops Coordinator in the P&D area at our Corpus Christi facility to coordinate quality, service, and administrative tasks. This role involves optimizing routing software, dispatching couriers, and tracking metrics to ensure efficient service.

The position requires a high school diploma or GED; a Bachelor's degree in Business or Logistics is preferred. Applicants should have at least six months in P&D operations and strong English communication skills.