P&C Insurance Service Rep — Customer & Policy Expert

ACS Auto Club Services, Inc.; United States; On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Health & wellness benefits

401(k) plan

Paid time off

Job summary

The Auto Club Group in Marietta, GA seeks a Field Insurance Service Representative to assist members with insurance policies, payments, renewals, and product inquiries. This role blends service, problem solving, and sales support to help members protect what matters most.

You will handle policy servicing, quotes, payments, renewals, and retention calls while coordinating with agents to promote ACG products. Strong customer service and MS Office skills are required.

Qualifications

• High School Diploma or equivalent.
• Current Property & Casualty Insurance license.
• Ability to qualify for, obtain, and maintain all required state licenses and appointments to sell and/or service Auto Club Group Membership products.
• Successful completion of Customer Service, Insurance, and Membership training within 6 months of hire.

Responsibilities

• Customer Service & Member Support: Respond to customer insurance inquiries, explain product features, support sales processing, and resolve complaints with management support.
• Insurance Policy Servicing & Processing: Service policies, process applications, renewals, changes, endorsements, and billing questions.
• Sales, Quotes & Referrals: Provide quotes, apply underwriting rules, complete sales, identify cross-sell opportunities, promote products and referrals.
• Payments, Renewals & Retention: Process payments, conduct retention calls, and contact members regarding delinquencies and cancellations.
• Community & Office Support: Assist with office events that generate insurance revenue and support local activities.

Skills

Customer service

Communication

Insurance knowledge

Sales experience

Microsoft Office

Teamwork

Tools

PPS

POS

IMS

IPM

Job description

The Auto Club Group in Marietta, GA seeks a Field Insurance Service Representative to assist members with insurance policies, payments, renewals, and product inquiries. This role blends service, problem solving, and sales support to help members protect what matters most.

You will handle policy servicing, quotes, payments, renewals, and retention calls while coordinating with agents to promote ACG products. Strong customer service and MS Office skills are required.