Insurance Services Specialist: Policy Support & Sales

AAA-The Auto Club Group; Idaho; On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical plans

Rx coverage

Dental & vision

EAP

401(k)

HSA & FSA

PTO & holidays

Tuition assistance

Certification support

AAA membership

Adoption assistance

Job summary

The Auto Club Group is seeking a Field Insurance Service Representative to support members with insurance policies, payments, renewals, and product inquiries. This role combines service, problem-solving, and sales support to help members protect what matters most while promoting ACG’s insurance, membership, and financial products.

Mon-Fri 8:30-5:30, 40 hours per week, in-office. Starting pay $23.00–$25.50 per hour, experience-based, comprehensive benefits offered.

Qualifications

• High School Diploma or equivalent.
• Current Property & Casualty Insurance license.
• Ability to qualify for, obtain, and maintain all required state licenses and appointments to sell and/or service Auto Club Group Membership products.
• Successful completion of Customer Service, Insurance, and Membership training within 6 months of hire.

Responsibilities

• Respond to customer insurance inquiries, explain product features and ACG service advantages, support sales processing, and resolve member/customer complaints with management support as needed.
• Participate in team service efforts and help deliver consistent, customer-focused support.
• Service insurance policies and process applications, renewals, policy changes, endorsements, status or coverage changes, amendments, transfers, billing questions, and new business applications in accordance with state rules and corporate policies.
• Respond to insurance availability, eligibility, and coverage questions; prepare proposals; update electronic member information; maintain filing systems; and provide general agency support.
• Provide insurance product quotes, apply underwriting and business rules and eligible discounts, complete sales, identify cross-sell opportunities, and promote insurance, membership, financial products, credit cards, Travel, and Life referrals.
• Refer customers to agents when appropriate.
• Process insurance and membership payments, including initial, installment, lapse, and reinstatement payments; conduct retention calls; and contact members/insureds regarding delinquent memberships, late premiums, reinstatements, and cancellations.
• Support outbound promotional and retention calling while promoting ACG products and services following established guidelines.
• Assist with office events that generate insurance revenue, increase member product awareness, and support local community activities.

Skills

Insurance Knowledge & Sales

Systems, Records & Administration

Communication, Math & Customer Service

Work Style & Training

Job description

The Auto Club Group is seeking a Field Insurance Service Representative to support members with insurance policies, payments, renewals, and product inquiries. This role combines service, problem-solving, and sales support to help members protect what matters most while promoting ACG’s insurance, membership, and financial products.

Mon-Fri 8:30-5:30, 40 hours per week, in-office. Starting pay $23.00–$25.50 per hour, experience-based, comprehensive benefits offered.