P&C Insurance Consumer Advocate & Analyst

State-of-Washington; Tumwater (WA); On-site; USD 47,000 - 79,000; Full time

Benefits offered by this job

Comprehensive benefits package

Supportive work environment

Wellness programs

Work-life balance

Public service fulfillment

Training & Development

Free parking (Tumwater)

Public transportation pass (Thurston)

Job summary

The Washington State Office of the Insurance Commissioner (OIC) is seeking a Functional Program Analyst 3 with property and casualty insurance experience to investigate consumer complaints and advocate for fair outcomes. You will review policies, analyze coverage issues, and apply state regulations to protect Washington consumers.

Join a mission-driven team dedicated to fairness, accountability, and public confidence in the insurance marketplace.

Qualifications

• Six (6) years of professional work experience in areas such as regulatory examinations; insurance underwriting, compliance, rating, or claims.
• Experience applying insurance laws and regulations to real-world consumer issues.
• Ability to analyze policies, research applicable laws, and advocate for consumers.

Responsibilities

• Independently investigate and resolve consumer complaints involving licensed insurance companies by researching facts, analyzing policies, and applying Washington insurance laws and regulations.
• Advocate on behalf of consumers by working with insurers to ensure fair treatment and appropriate resolution of insurance-related issues.
• Respond to consumer inquiries by phone, email, written correspondence, and in person, providing accurate information and education on insurance coverage, rights, and regulatory requirements.
• Prepare clear, thorough, and professional written correspondence to consumers and insurance companies explaining findings, decisions, and applicable laws or regulations.
• Maintain accurate and timely case documentation, coding, and data entry in agency databases while managing an active caseload and meeting established performance standards.
• Identify potential violations of insurance laws and regulations and prepare referrals for enforcement actions or Market Conduct review when appropriate.
• Staff the Consumer Hotline and assist walk-in consumers by providing high-quality customer service and resolving insurance-related questions and concerns.
• Deliver presentations and educational outreach to consumers, industry representatives, and community groups on insurance topics and consumer protections.
• Review, update, and edit consumer-facing web content using plain language and web accessibility standards.
• Collaborate with supervisors and colleagues to support agency initiatives, share expertise, and perform other duties as assigned in support of the Office of the Insurance Commissioner’s mission.

Skills

P&C insurance

Regulatory compliance

Investigations

Advocacy

Communication

Job description

The Washington State Office of the Insurance Commissioner (OIC) is seeking a Functional Program Analyst 3 with property and casualty insurance experience to investigate consumer complaints and advocate for fair outcomes. You will review policies, analyze coverage issues, and apply state regulations to protect Washington consumers.

Join a mission-driven team dedicated to fairness, accountability, and public confidence in the insurance marketplace.