Market Conduct Researcher (Functional Program Analyst 3)

State of Washington; Tumwater (WA); On-site; USD 63,000 - 85,000; Full time

Benefits offered by this job

Comprehensive benefits

Flexible telework

Public service value

Job summary

The Washington State Office of the Insurance Commissioner (OIC) seeks a Market Conduct Researcher (Functional Program Analyst 3) to join our Market Conduct Oversight team in Tumwater. This role blends insurance knowledge with data analysis, regulatory research, and critical thinking to ensure carriers comply with laws and protect consumers.

You will examine filings, consumer and market data, identify trends, conduct HCBM reviews, and develop recommendations for regulatory actions.

Qualifications

• Six (6) years of professional experience in the insurance industry.
• Experience with data analysis, database management and reporting (2+ years).
• Ability to interpret laws, regulations, and policies and translate analysis into findings.

Responsibilities

• Conduct market conduct research and analysis of insurance companies and regulated entities.
• Analyze data, regulatory filings, complaints, and company records to identify trends and risks.
• Perform Healthcare Benefit Manager (HCBM) data reviews for compliance.
• Prepare reports, findings, recommendations, and regulatory documentation.
• Collaborate with agency staff, regulated entities, and other regulators on consumer protection issues.
• Stay current on insurance trends and regulatory changes.

Skills

Insurance knowledge

Data analysis

Regulatory research

Critical thinking

Communication skills

Tools

TeamMate+

ThoughtSpot

Snowflake

NAIC iSite+

ORCA

Microsoft Office

Job description

This recruitment will remain open until September 11, 2026. The agency reserves the right to make a hiring decision at any time after the initial screening date on August 18, 2026. It is in the applicant’s best interest to submit materials as soon as possible.

Make a Difference: Protect Consumers & Join Our Dynamic Team!

The Office of the Insurance Commissioner (OIC) seeks a qualified individual for the Market Conduct Researcher (Functional Program Analyst 3) position. This role is within the Company Supervision Division and is based out of our TumwaterOffice.

We are an employer of choice!Here’swhy:

• Meaningful work: Ensure a healthy insurance market & protect Washington consumers.
• Impactful career: Make a daily difference in the lives of countless Washingtonians.
• Small agency, big opportunities: Gain a holistic understanding of our mission and build strong relationships with colleagues.
• Diversity, equity, and inclusion:OIC is committed to ensuring that all employees enjoy a respectful, safe, and supportive working environment - by fostering the inclusion of people from all backgrounds, cultures, and attributes.

About the Position

Are you a curious, analytical professional who enjoys digging into data, uncovering trends, and turning complex information into meaningful action? Do you have experience in the insurance industry and an interest in how insurance companiesoperateand serve consumers? If so, this may be the opportunity for you.

The Washington State Office of the Insurance Commissioner (OIC) is seeking a Market Conduct Researcher (Functional Program Analyst 3) to join our Market Conduct Oversight team. In this role, you will help ensure insurance companies doing business in Washington comply with state laws and regulations and that their practices are fair and appropriate for Washington consumers.

You’ll take on meaningful, complex work that combines insuranceexpertise, data analysis, regulatory research, critical thinking, and problem-solving. You’ll examine company records and regulatory filings, analyze consumer complaint and market data, identify trends and potential areas of concern, conduct Healthcare Benefit Manager (HCBM) data reviews, and help develop recommendations and regulatory actions. Your work may also contribute to broader market analysis and consumer protection efforts across the state.

This is a great opportunity for someone who enjoys working independently while collaborating with regulatory professionals, insurance companies, providers, and other state and federal regulators. You’ll have the opportunity to continually expand your knowledge of insurance regulation, emerging marketplace issues, analytical tools, and best practices while contributing to work that directly supports the OIC’s mission.

Why you may bea goodfit

You may thrive in this position if you:

• Bring professional experience in the insurance industry and understand how insurance products, operations, or regulatory requirements intersect with consumer protection.
• Enjoy researching, analyzing, and connecting the dots across large or complex datasets, documents, filings, and other sources of information.
• Have a natural curiosity and are comfortable asking questions, investigating potential issues, and following the evidence wherever it leads.
• Can interpret laws, regulations, policies, and technical information and translate your analysis into clear findings and recommendations.
• Are comfortable working with data and analytical tools and are interested in using technology to identify trends, outliers, and emerging issues.
• Can manage detailed work independently, exercise sound judgment, and communicate your findings clearly to both technical and non-technical audiences.
• Value accuracy, confidentiality, professionalism, and integrity—especially when working with sensitive regulatory information.
• Enjoy continuous learning and are energized by a role where the issues, data, and regulatory landscape are constantly evolving.

Experience with regulatory compliance or examinations, healthcare benefit plans, market conduct, data science or research, NAIC systems, or tools such as TeamMate, ThoughtSpot, or Snowflake is a plus. Professional designations such as MCM, FLMI, CIE, or AIE are also valued.

Most importantly, we’re looking for someone who can combine strong insurance knowledge with analytical curiosity and soundjudgment—someone who wants their work to have a real impact on consumers and the insurance marketplace in Washington.

If you’re motivated by challenging questions, meaningful analysis, and public service, we invite you to consider joining the Market Conduct Oversight team.

This recruitment may be used to establish a qualified pool of candidates for Functional Program Analyst 3 vacancies in the next sixty days.

This is a Washington General Service position. The monthly salary range for this position is $5,240 - $7,044.

Benefits & Perks

• Comprehensive benefits package: Health, dental, vision, retirement, paid leave (vacation, sick, etc.) and much more!
• Supportive work environment: We value diversity, professional growth, and collaborative atmosphere.
• Wellness programs: Invest in your well-being with on-site resources and initiatives.
• Work-life balance: Flexible schedules with telework opportunities.
• Public service fulfillment: Contribute to a cause that matters and feel the satisfaction of serving the public good.
• Training & Development: Continuously learn and grow with tuition reimbursement, Public Service Loan Forgiveness, and other programs.
• Free parking (Tumwater) & Public transportation pass (Thurston County): Save on commuting costs.
• And more! Explore our website for additional benefits: https://www.insurance.wa.gov

The duties of the position include but are not limited to:

• Conduct market conduct research and analysis of insurance companies and regulated entities.
• Analyze data, regulatory filings, complaints, and company records to identify trends, risks, and potential compliance concerns.
• Conduct HCBM data reviews and assess compliance with Washington laws and regulations.
• Evaluate issues involving marketing, advertising, producer licensing, network adequacy, provider access, and insurance filings.
• Research and interpret state and federal insurance laws, regulations, and policies.
• Prepare reports, findings, recommendations, and regulatory documentation.
• Use analytical and regulatory systems such as TeamMate+, ORCA, and other data tools to document and support work.
• Collaborate with agency staff, regulated entities, providers, and other regulators on consumer protection and market conduct issues.
• Support regulatory actions, special projects, market scans, and emerging issue analysis.
• Stay current on insurance industry trends, regulatory changes, and analytical best practices.

Required Qualifications

• Six (6) years* of professional experience with progressive responsibility in the insurance industry
• Two (2) years of experience must include data analysis, database management and reporting
• Intermediate level skills in Microsoft Office Suite and Adobe Acrobat

Preferred/Desired Qualifications:

• MCM, FLMI, CIE, or AIE designations.
• Experience working for HMOs, HCSCs, Life and Annuity insurers, Disability insurers, or P&C insurers.
• Experience using NAIC iSite+.
• Experience using auditing, analytics and cloud-based platforms such as TeamMate, ThoughtSpot and Snowflake.
• Experience with contract management, drafting and/or review of legal documents
• Experience with data analysis, research and/or data science concepts
• Experience with regulatory compliance or examinations
• Experience health care benefit plan design, distribution, or administration.

Academic Degree Equivalency Chart

• Associate’s Degree – 2 years of experience
• Bachelor’s Degree – 4 years of experience
• Master’s Degree – 5 years of experience

*A degree in data science, business administration, finance, accounting, or related field from an accredited institution whose accreditation is recognized by the U.S. Department of Education or the Council of Higher Education Accreditation, or a foreign equivalent may be substituted for relevant experience. Proof of degree may berequiredprior to employment. If a degree was awarded outside of the United States, candidates must provide a credential evaluation report.

Ready to join us?

Learn more about the OIC by visiting our website. We encourage you to check out our video below and listen to what our employees have to say about working here!

Welcome to the OIC

Cover Letter: Required

Resume: Required

• This position is represented by the Washington Federation of State Employees (WFSE).
• Wage/salary depends on qualifications or state rules of compensation (if currently a state employee).
• State law (RCW 48.02.090[5]) prohibits employees of the OIC from having any interest, directly or indirectly, in an insurance company other than as a policyholder. This prohibition includes the receipt of renewal commissions. If employment is accepted with this agency, you agree to abide by this state law.
• Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarilyprecludeemployment but will be considered indeterminingthe applicant’s suitability and competence to perform in the position.
• If claiming veteran status, please send your DD 214 to [e-mail] with FPA3_2026-06718 in the subject line. Please do not attach the DD214 to your application materials. Please black out personally identifiable data such as social security numbers.
• The Office of Insurance Commissioner is an equal opportunity employer, does not discriminate on the basis of age, sex, marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained service animal by a person with a disability. Persons requiring reasonable accommodation in the application process or requiring information in an alternative format may contact the recruitment team at [e-mail]. Those with a hearing impairment in need of accommodation are encouraged to contact the Washington Relay Service at 1-800-676-3777 or www.washingtonrelay.com.
• If you are having technical difficulties creating, accessing (log in, password or email issues) or completing your application (error messages), please call toll-free at [phone].