Functional Program Analyst 3 (FPA3)

State of Washington; Tumwater (WA); On-site; USD 58,000 - 79,000; Full time

Benefits offered by this job

Benefits package

Public service loan forgiveness

Tuition reimbursement

Free parking

Transit pass

Flexible schedules

Job summary

The Office of the Insurance Commissioner (OIC) in Tumwater is seeking a Functional Program Analyst 3 with property and casualty expertise to help protect Washington consumers.

You will independently investigate complaints, review policies, analyze coverage, and advocate for fair outcomes while explaining complex insurance issues in plain language. This is more than a customer service role.

Qualifications

• Six (6) years of professional work experience in regulatory examinations, underwriting, compliance, rating, or claims.
• Experience applying federal and/or state insurance laws and regulations.
• Ability to analyze data and complex insurance issues to support consumer advocacy.

Responsibilities

• Investigate and resolve consumer complaints involving licensed insurance companies.
• Advocate for consumers to ensure fair treatment and appropriate resolutions.
• Explain insurance issues to consumers and provide education on rights and coverage.

Skills

Regulatory analysis

Data analysis

Multilingual communication

Tools

Microsoft Outlook

Microsoft Word

Job description

Make a Difference: Protect Consumers & Join Our Dynamic Team!

This recruitment will remain open until September23, 2026. The agency reserves the right to make a hiring decision at any time after the initial screening date on September 16, 2026. It is in the applicant’s best interest to submit materials as soon as possible.

The Office of the Insurance Commissioner (OIC) seeks a qualified individual for the Functional Program Analyst 3 (FPA3) position. This role is within the Consumer Protection (Consumer Advocacy) Division and is based out of our TumwaterOffice.

We are an employer of choice!Here’swhy:

• Meaningful work: Ensure a healthy insurance market & protect Washington consumers.
• Impactful career: Make a daily difference in the lives of countless Washingtonians.
• Small agency, big opportunities: Gain a holistic understanding of our mission and build strong relationships with colleagues.
• Diversity, equity, and inclusion:OIC is committed to ensuring that all employees enjoy a respectful, safe, and supportive working environment - by fostering the inclusion of people from all backgrounds, cultures, and attributes.

About the Position

Every day, Washington consumers count on property and casualty insurance to protect their homes, vehicles, businesses, and financial security. When a claim is denied, coverage is unclear, or an insurance company isn’t treating a consumer fairly, they need someone who understands insurance and knows how to help. That’s where you come in.

The Washington State Office of the Insurance Commissioner (OIC) is looking for an experienced insurance professional with property and casualty expertise to join our Consumer Advocacy Program as a Functional Program Analyst 3. This is an opportunity to put your knowledge of P&C insurance, claims, coverage, underwriting, compliance, and insurance regulations to work on behalf of Washington consumers.

In this role, you’ll independently investigate and resolve consumer complaints involving insurance companies. You’ll review policies and carrier responses, analyze coverage and claims issues, research applicable insurance laws and regulations, and determine whether insurers have met their obligations. When concerns are identified, you’ll advocate for consumers and take appropriate action to help ensure insurers are held accountable.

You’ll also serve as a trusted resource for consumers through our Consumer Hotline and outreach efforts—explaining complex insurance issues in clear, understandable terms and helping people better understand their rights, coverage, and options. You’ll work directly with consumers, insurance companies, agency partners, and other stakeholders, using your judgment and analytical skills to bring challenging cases to resolution.

This is more than a customer service position. It’s an opportunity to use your P&C insurance experience to make a tangible difference in people’s lives while helping strengthen fairness, accountability, and public confidence in Washington’s insurance marketplace.

If you have strong property and casualty insurance experience, enjoy digging into complex claims and coverage questions, and are motivated by the opportunity to advocate for consumers and apply insurance regulations in meaningful ways, we want to hear from you.

Join the OIC and bring your insuranceexpertiseto work where it matters most—protecting Washington consumers.

This recruitment may be used to establish a qualified pool of candidates for Functional Program Analyst 3 vacancies in the next sixty days.

This is a Washington General Service position. The monthly salary range for this position is $5,240 - $7,044.

Benefits & Perks

• Comprehensive benefits package: Health, dental, vision, retirement, paid leave (vacation, sick, etc.) and much more!
• Supportive work environment: We value diversity, professional growth, and collaborative atmosphere.
• Wellness programs: Invest in your well-being with on-site resources and initiatives.
• Work-life balance: Flexible schedules with telework opportunities.
• Public service fulfillment: Contribute to a cause that matters and feel the satisfaction of serving the public good.
• Training & Development: Continuously learn and grow with tuition reimbursement, Public Service Loan Forgiveness, and other programs.
• Free parking (Tumwater) & Public transportation pass (Thurston County): Save on commuting costs.
• And more! Explore our website for additional benefits: https://www.insurance.wa.gov

The duties of the position include but are not limited to:

• Independently investigate and resolve consumer complaints involving licensed insurance companies by researching facts, analyzing policies, and applying Washington insurance laws and regulations.
• Advocate on behalf of consumers by working with insurers to ensure fair treatment and appropriate resolution of insurance-related issues.
• Respond to consumer inquiries by phone, email, written correspondence, and in person, providing accurate information and education on insurance coverage, rights, and regulatory requirements.
• Prepare clear, thorough, and professional written correspondence to consumers and insurance companies explaining findings, decisions, and applicable laws or regulations.
• Maintain accurate and timely case documentation, coding, and data entry in agency databases while managing an active caseload and meeting established performance standards.
• Identify potential violations of insurance laws and regulations and prepare referrals for enforcement actions or Market Conduct review when appropriate.
• Staff the Consumer Hotline and assist walk-in consumers by providing high-quality customer service and resolving insurance-related questions and concerns.
• Deliver presentations and educational outreach to consumers, industry representatives, and community groups on insurance topics and consumer protections.
• Review, update, and edit consumer-facing web content using plain language and web accessibility standards.
• Collaborate with supervisors and colleagues to support agency initiatives, share expertise, and perform other duties as assigned in support of the Office of the Insurance Commissioner's mission.

Contact Us: For inquiries about this position and its full duties, please contact us at [e-mail] and add the requisition number 2026-07521 and the job name to the subject line of your email.

Required Qualifications

• Six (6) years* of professional work experience in areas such as regulatory examinations; insurance underwriting, compliance, rating, or claims; health care consumer issues; or health care benefit plan design, distribution, or administration.

Preferred/Desired Qualifications

• One (1) or more years of professional work experience involving the analysis and application of federal and/or state laws and regulations related to the insurance industry or closely aligned profession, including legislative analysis and implementation.
• Demonstrated experience collecting data, conducting quantitative and/or qualitative research and analyzing results to make an informed decision or conclusion.
• Intermediate-level experience using Microsoft Outlook and Word.
• Fluent verbal communication skills in Spanish, Korean, Russin, Vietnamese, Mandarin, or Cantonese, with the ability to score "Advanced Mid-skill level" on the oral proficiency assessment by the American Council for the Testing of Foreign languages.

Academic Degree Equivalency Chart

• Associate’s Degree – 2 years of experience
• Bachelor’s Degree – 4 years of experience
• Master’s Degree – 5years of experience

*A degree in public administration, social work, public health, business administration finance or related field from an accredited institution whose accreditation is recognized by the U.S. Department of Education or the Council of Higher Education Accreditation, or a foreign equivalent may be substituted for relevant experience. Proof of degree may be required prior to employment. If a degree was awarded outside of the United States, candidates must provide a credential evaluation report.

• This position is represented by the Washington Federation of State Employees (WFSE).

• Wage/salary depends on qualifications or state rules of compensation (if currently a state employee).
• State law (RCW 48.02.090[5]) prohibits employees of the OIC from having any interest, directly or indirectly, in an insurance company other than as a policyholder. This prohibition includes the receipt of renewal commissions. If employment is accepted with this agency, you agree to abide by this state law.
• Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
• If claiming veteran status, please send your DD 214 to [e-mail] with FPA3_2026-07521 in the subject line. Please do not attach the DD 214 to your application materials. Please black out personally identifiable data such as social security numbers.
• The Office of Insurance Commissioner is an equal opportunity employer, does not discriminate on the basis of age, sex, marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained service animal by a person with a disability. Persons requiring reasonable accommodation in the application process or requiring information in an alternative format may contact the recruitment team at [e-mail]. Those with a hearing impairment in need of accommodation are encouraged to contact the Washington Relay Service at 1-800-676-3777 or www.washingtonrelay.com.
• If you are having technical difficulties creating, accessing (log in, password or email issues) or completing your application (error messages), please call toll-free at [phone].
• Contact us: For inquiries about this position, please contact us at [e-mail].