Insurance Complaint Analyst I: Detail-Driven Communicator

State of Ohio; Columbus (OH); On-site; USD 36,000 - 41,000; Full time

Job summary

The Ohio Department of Insurance (ODI) is seeking a professional Insurance Complaint Analyst 1 to assist Ohio consumers in understanding their insurance benefits and resolving related issues. The role requires high attention to detail, strong communication, and analytical skills to review, verify facts, and determine appropriate resolutions.

As part of the Insurance division, you will handle inquiries by phone, analyze complaints across lines of insurance, and refer cases to other divisions when

Qualifications

• 24 mos. exp. in insurance field (i.e., regulatory or industry) working with insureds or insurance contracts; 6 mos. exp. or 6 mos. trg. in operation of personal computer; 2 courses in basic mathematics.

Responsibilities

• Assist consumers via telephone with insurance related questions and provide appropriate response.
• Review, analyze, establish facts and draw valid conclusions regarding complaints related to all lines of insurance.
• Demonstrate research and analysis of the facts according to policy terms and applicable regulations through written and verbal responses.
• Make appropriate referrals to other divisions.
• Maintain records of investigation.
• Identify possible violations of insurance laws.
• Communicate complaint analysis and findings verbally and in writing in a professional manner.

Skills

Customer Service

Insurance

Analyzation

Attention to Detail

Time Management

Verbal Communication

Written Communication

Job description

The Ohio Department of Insurance (ODI) is seeking a professional Insurance Complaint Analyst 1 to assist Ohio consumers in understanding their insurance benefits and resolving related issues. The role requires high attention to detail, strong communication, and analytical skills to review, verify facts, and determine appropriate resolutions.

As part of the Insurance division, you will handle inquiries by phone, analyze complaints across lines of insurance, and refer cases to other divisions when