P&C Call Center Supervisor – Insurance Leader

Safepoint MGA, LLC; Tampa (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

401K Plan

PTO 15 days

Parental Leave

Jury Duty Days

Bereavement

Company Holidays

Identity Theft Protection

Job summary

Safepoint MGA, LLC is seeking an experienced insurance professional to lead a Customer Service team in a call center environment and develop a high-performing group that delivers exceptional service in line with company standards.

The role emphasizes recruiting, training, and partnering with technology and Marketing to optimize workflows, plus defining productivity and quality metrics and ensuring effective internal and external communication. On-site attendance is required.

Qualifications

• 5–7 years in property and casualty insurance.
• 2–3 years as a supervisor in a call center.
• Florida 440, 20-44, or 220 licensure, or the ability to obtain a 440 license within first 30 days.
• Thorough knowledge of the underwriting process and the analytics involved.
• Excellent communication and organizational skills.
• Advanced computer skills and strong systems knowledge.
• College degree preferred.

Responsibilities

• Recruit Customer Service employees.
• Create training programs for newly hired employees.
• Facilitate training program and job shadowing program.
• Partner with technology to build efficiency and automation into the work flow.
• Partner with Marketing to build agent relations.
• Responsible for establishing productivity and quality metrics and the departmental adherence to these established metrics.
• Communicates effectively internally and externally.
• Other tasks and projects as may be assigned

Skills

P&C Insurance

Supervisory Skills

Communication

Analytical Thinking

Office Software

Education

College degree (preferred)

Tools

MS Office

CRM Systems

Job description

Safepoint MGA, LLC is seeking an experienced insurance professional to lead a Customer Service team in a call center environment and develop a high-performing group that delivers exceptional service in line with company standards.

The role emphasizes recruiting, training, and partnering with technology and Marketing to optimize workflows, plus defining productivity and quality metrics and ensuring effective internal and external communication. On-site attendance is required.