Customer Accounts Coach – Ownership & Renewals

Aaron's Inc; Canton (OH); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

On Demand Pay through Dayforce Wallet

Excellent Career Advancement

Paid time off

Sunday off + 1 weekday off

Medical, dental and vision insurance

Health Savings Account

401(k) Plan with matching

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron’s Canton, Ohio is seeking a Customer Accounts Advisor to coach customers and drive payment collections and lease renewals. You will build relationships by phone and in person to move customers toward ownership of their merchandise.

The role emphasizes strong communication, empathy, multitasking, and adherence to brand standards while supporting revenue and renewal targets across the store network.

Qualifications

• Must be at least 21 years of age in the United States.
• Valid state driver’s license and compliant driving record.
• DOT certification may be required in location.
• Able to work a schedule from 8:00 am to 9:00 pm.
• Able to lift up to 50 lbs solo and 300 lbs with assistance.

Responsibilities

• Assist the Customer Accounts Manager in setting and achieving revenue and renewal goals.
• Maintain accurate customer records in the store system including appointments and history.
• Build strong relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers by phone or home visits.
• Assist with merchandise returns and guest deliveries as directed.
• Maintain daily route sheets and weekly maintenance sheets.
• Load, secure product and safely operate the company vehicle.
• Clean and certify returned merchandise.

Skills

Interpersonal skills

Communication skills

Empathy

Multitasking

Organizational skills

Negotiation skills

Persuasion skills

Brand protection

Education

High School diploma, GED or equivalent

Job description

Aaron’s Canton, Ohio is seeking a Customer Accounts Advisor to coach customers and drive payment collections and lease renewals. You will build relationships by phone and in person to move customers toward ownership of their merchandise.

The role emphasizes strong communication, empathy, multitasking, and adherence to brand standards while supporting revenue and renewal targets across the store network.