Owner Solutions Architect: Resale & Transition Expert

Vacatia; Panama City, Northern (FL, KY); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Vacatia is seeking a solution-oriented sales professional to guide owners through resale, deed, and transition solutions with empathy and confidence. The role involves engaging owners via phone and email, explaining available programs, benefits, and next steps to ensure positive ownership outcomes.

Training occurs in Orlando, with hybrid work at Panama City Beach, FL. Ideal candidates bring 2+ years in sales or customer service, strong communication, and CRM experience (Salesforce) to support a

Qualifications

• 2+ years of experience in sales, customer service, or account management, preferably within real estate, hospitality, or vacation ownership.
• Proven ability to build rapport, listen empathetically, and guide customers toward informed decisions.
• Strong verbal and written communication skills with a professional and persuasive tone.
• Comfort managing both inbound service conversations and outbound sales outreach.
• High level of organization, self-motivation, and follow-through.
• Experience with CRM platforms such as Salesforce preferred.

Responsibilities

• Guide owners through resale, deed, and transition options using a consultative, solution-focused approach.
• Engage owners through inbound and outbound phone and email communications to address questions, feedback, and concerns.
• Educate and empower owners by clearly explaining available programs, benefits, and next steps.
• Collaborate cross-functionally with internal teams to resolve issues and enhance the overall owner experience.
• Maintain accuracy and accountability by documenting interactions and outcomes within CRM systems.

Skills

Sales experience

Customer service

Account management

Tools

Salesforce

Job description

Vacatia is seeking a solution-oriented sales professional to guide owners through resale, deed, and transition solutions with empathy and confidence. The role involves engaging owners via phone and email, explaining available programs, benefits, and next steps to ensure positive ownership outcomes.

Training occurs in Orlando, with hybrid work at Panama City Beach, FL. Ideal candidates bring 2+ years in sales or customer service, strong communication, and CRM experience (Salesforce) to support a