Owner Services Representative

Islander on the Beach; Kapaa (HI); On-site; USD 33,000 - 45,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401K

Travel discounts

Credit Union

Tuition Reimbursement

Counseling & Family Support

Growth opportunities

On-site parking

Coffee & tea

Breakroom amenities

Quarterly celebrations

Restaurant discounts

Theme park tickets

Rental cars

Community service

Job summary

Aqua Aston Hospitality (AAH) in Kapaa, HI is seeking an Owner Services Representative to recruit and support vacation ownership. You will interact with owners, realtors, and vendors to retain and grow the rental program, supervise maintenance and coordinate repairs, and handle routine administrative tasks with the management team.

Ideal candidates have a high school diploma, some college, and experience in vacation rental or guest services; sales experience is a plus.

Qualifications

• High school diploma or equivalent required; some college preferred.
• Previous vacation rental and guest services experience preferred.
• Sales experience is desirable.
• Condominium/resort background preferred.

Responsibilities

• Recruit new owners by building and nurturing relationships with realtors and potential owners.
• Track, respond, and resolve unit issues from surveys and reviews.
• Act as liaison between owners and vendors for repairs/upgrading of units; supervise maintenance.
• Prepare work orders and submit to accounting after completion.
• Perform regular checks of rental units to ensure standards; monitor OSHA regulations.

Skills

Sales experience

Customer service

Communication

Education

High school diploma or equivalent

Some college

Job description

Hourly Rate: $28.64Hourly Wage: $28.64At Aqua Aston Hospitality (AAH), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As an Owner Services Representative, will have extensive interaction and communication with current and potential owners as well as realtors with the main objective of retaining and recruiting new owners to the rental program. Primary “go to” person for owners to facilitate everything from basic repairs, AC maintenance or renovations. Daily interaction with management team, and direct supervision of hourly staff with Manager on Duty (MOD) - expect the MOD shift to be 1-2 days per week. Assist GM with overall administrative duties to include balancing bar banks, drops and daily accounting sheets as well as supervise any discrepancies.Where great benefits lead to a life fulfilled.Competitive PayMedical/Dental/Vision/401K opportunitiesTravel discountsCredit Union MembershipTuition ReimbursementProfessional Counseling & Family SupportGrowth and Development OpportunitiesSite Specific PerksFree on-site employee parkingComplimentary coffee and teaEmployee breakroom amenitiesQuarterly celebrations and awardsLocal restaurant discountsDiscounted theme park tickets and rental carsCommunity service opportunitiesAs an Owner Services Representative a typical day will include:Recruit new owners by building and nurturing relationships with realtors and potential owners.Track, respond, and resolve unit issues brought to our attention through owner and guest surveys and reviews.Act as a liaison between unit owners and vendors for repair/upgrading of units. Direct and supervise maintenance work. Prepare work orders for maintenance repairs and submit to accounting after work is completed.Perform regular checks of rental units to ensure units are maintained as per AHR and AAA standards as well as following OSHA regulations.Acquire and maintain rental management contracts for all participating rental units. Give detailed presentations to new clients joining the rental program. Ensure new units are correctly billed for any start-up costs. Assist in monitoring unit “Refresh” project as well as maintaining rental units, providing information and comparable as necessary.Submit required work orders, telephone changes and other miscellaneous charges and credit to Accounting for processing. Prepare annual rental report for unit owners as well as quarterly Condoletter.As part of the management team will be assigned shifts as Manager on Duty (MOD). During Manager on Duty shifts, will have supervision of staff on duty during shift. Expect to have 1-2 MOD shifts per week. Train and assist front desk for needed coverage.Perform other duties as assigned.To Become an Owner Services Representative at AAH:High school diploma or equivalent. Must communicate in the English language (written and oral) to the understanding of customers, guests, and co-workers. Some college preferred. Condominium/resort background preferred.Previous vacation rental and guest services experience preferred. Sales experience desirable.#imvwroMarriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.