Owner Services Representative

Aqua-Aston Hospitality, LLC; United States; On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401K opportunities

Travel discounts

Tuition Reimbursement

Growth opportunities

Free on-site parking

Job summary

Aqua-Aston Hospitality, LLC is seeking an Owner Services Representative to engage current and potential owners and realtors, aiming to recruit and retain owners in our rental program. You will act as the main point of contact for owner needs, facilitate repairs, and supervise maintenance with the Manager on Duty.

The role includes supporting the GM with daily accounting tasks, balancing bar banks and drops, and providing administrative assistance, with competitive pay and benefits such as

Qualifications

• High school diploma or equivalent required.
• Must communicate in English (written and verbal) to customers and co-workers.
• Some college preferred; condo/resort background preferred.

Responsibilities

• Recruit new owners by building relationships with realtors and potential owners.
• Track, respond, and resolve unit issues from surveys and reviews.
• Act as liaison between unit owners and vendors for repairs.
• Direct and supervise maintenance work.
• Prepare work orders for maintenance repairs and submit to accounting.
• Perform regular checks of rental units per standards and OSHA regulations.
• Acquire and maintain rental management contracts.
• Give detailed presentations to new clients joining the rental program.
• Ensure new units are billed for start-up costs.
• Assist in monitoring unit Refresh projects and maintaining units.
• Submit work orders and charges to Accounting.
• Prepare annual rental report and quarterly Condoletter.

Skills

English communication

Sales experience

Guest services

Education

High school diploma or equivalent

Some college preferred

Job description

Hourly Rate: $28.64 Hourly Wage: $28.64

At Aqua Aston Hospitality (AAH), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As an Owner Services Representative, will have extensive interaction and communication with current and potential owners as well as realtors with the main objective of retaining and recruiting new owners to the rental program. Primary “go to” person for owners to facilitate everything from basic repairs, AC maintenance or renovations. Daily interaction with management team, and direct supervision of hourly staff with Manager on Duty (MOD) - expect the MOD shift to be 1-2 days per week. Assist GM with overall administrative duties to include balancing bar banks, drops and daily accounting sheets as well as supervise any discrepancies. Where great benefits lead to a life fulfilled.

Competitive Pay and Benefits

• Medical/Dental/Vision/401K opportunities
• Travel discounts
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities
• Site Specific Perks
• Free on-site employee parking
• Complimentary coffee and tea
• Employee breakroom amenities
• Quarterly celebrations and awards
• Local restaurant discounts
• Discounted theme park tickets and rental cars
• Community service opportunities

Typical Day Responsibilities

• Recruit new owners by building and nurturing relationships with realtors and potential owners.
• Track, respond, and resolve unit issues brought to our attention through owner and guest surveys and reviews.
• Act as a liaison between unit owners and vendors for repair/upgrading of units.
• Direct and supervise maintenance work.
• Prepare work orders for maintenance repairs and submit to accounting after work is completed.
• Perform regular checks of rental units to ensure units are maintained as per AHR and AAA standards as well as following OSHA regulations.
• Acquire and maintain rental management contracts for all participating rental units.
• Give detailed presentations to new clients joining the rental program.
• Ensure new units are correctly billed for any start-up costs.
• Assist in monitoring unit “Refresh” project as well as maintaining rental units, providing information and comparable as necessary.
• Submit required work orders, telephone changes and other miscellaneous charges and credit to Accounting for processing.
• Prepare annual rental report for unit owners as well as quarterly Condoletter.

Manager on Duty (MOD)

As part of the management team will be assigned shifts as Manager on Duty (MOD). During Manager on Duty shifts, will have supervision of staff on duty during shift. Expect to have 1-2 MOD shifts per week. Train and assist front desk for needed coverage. Perform other duties as assigned.

Qualifications

• High school diploma or equivalent.
• Must communicate in the English language (written and oral) to the understanding of customers, guests, and co-workers.
• Some college preferred.
• Condominium/resort background preferred.
• Previous vacation rental and guest services experience preferred.
• Sales experience desirable.

Marriott Vacations Worldwide

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Where meaningful moments are made together. Our associates want more than fulfilling work. Like our Owners, Members and guests around the world, they want fulfilling lives. Vacations expand our world to new places, new possibilities, new connections. Along the way, they help us discover our best selves. Great vacations are the embodiment of a life, fulfilled. Marriott Vacations Worldwide (NYSE: VAC) is a leading global vacation company. While our numbers tell some of the story, the heart of our success comes from the quality – and exceptional longevity – of our relationships with our associates and customers. Join us on our journey. FOR A LIFE FULFILLED. Creating vacations that move you.

Company Overview

20,000+ Associates worldwide Vacation Ownership 7 Iconic Brands Approximately 120 Vacation Ownership Resorts 700,000+ Owner families 90%+ Guest satisfaction score Exchange & Third-Party Management More than 3,200 affiliated resorts in over 90 countries and territories Approximately 1.6 million exchange network members