Owner Services Representative

Sugarloaf Mountain Corporation; Boyne Falls (MI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Ski passes

Employee discounts

Job summary

Boyne Mountain Resort is seeking an Owner Services Representative to support resort property owners and act as a liaison between Boyne Mountain and HOA boards. You will coordinate with maintenance, housekeeping, and other departments to resolve issues and enhance guest experiences.

Responsibilities include responding to inquiries within 24 hours, managing owner requests, coordinating external vendors, preparing budgets, and recording HOA minutes.

Qualifications

• Minimum of five years in hospitality, guest services, accounting, or related field.
• Strong organizational and time management skills with the ability to prioritize multiple projects.
• Self-starter who works independently and follows projects through to completion.
• Excellent written, verbal, and interpersonal communication with homeowners and vendors.
• Proficiency in Microsoft Office (Outlook, Word, Excel, Teams).

Responsibilities

• Respond to owner and internal inquiries within 24 hours with professional customer service.
• Manage owner inquiries related to unit upgrades, maintenance, rental revenue, and property concerns.
• Serve as liaison between Boyne Mountain, homeowners, and HOA Board members.
• Coordinate with vendors for owner and HOA projects and ensure timely completion.
• Process owner rental revenue accurately and timely; assist with budget preparation and reporting.
• Track invoices and support accounts receivable follow-up; prepare owner/HOA correspondence and minutes.

Skills

Customer service

Organizational skills

Time management

Communication

Independent work

Education

Associate's degree

Tools

Microsoft Office Suite

Job description

Overview

As an Owner Services Representative, you will be responsible for offering an array of comprehensive supportive services to resort property owners, and act as a liaison between BOYNE and resort property owners. As a Boyne Mountain team member, there are so many awesome perks for you to take advantage of, such as: ski passes, golf passes, waterpark passes, and discounts for food, beverages, retail, daycare, and so much more! To learn more about Boyne Mountain Resort, employment perks, and employee testimonials, click here - Boyne Mountain Employment!

"Work Where You Love To Play!" at Boyne Mountain Resort.

Responsibilities

The Owner Services Representative's typical job functions include the following:

• Respond to owner and internal team member email and phone inquiries within 24 hours, providing timely and professional customer service.
• Manage owner inquiries related to unit upgrades, maintenance requests, rental revenue, and general property concerns.
• Serve as the primary liaison between Boyne Mountain, homeowners, and Homeowners' Association (HOA) Board members.
• Coordinate with and oversee outside vendors for owner and HOA projects, ensuring work is completed on schedule and according to expectations.
• Process owner rental revenue accurately and in a timely manner.
• Assist with association budget preparation, financial reviews, and reporting.
• Track invoices, monitor aging reports, and support accounts receivable follow-up.
• Prepare and distribute owner and association correspondence, notices, and mailings.
• Record and transcribe minutes for annual and quarterly HOA Board meetings.
• Attend HOA meetings as needed to provide operational support and documentation.
• Conduct routine property inspections to ensure compliance with quality standards, brand expectations, and safety requirements.
• Collaborate daily with Housekeeping, Maintenance, Security, and other departments to resolve operational issues and enhance the owner and guest experience.
• Provide cross-functional support to the Owner Services team as needed to maintain efficient departmental operations.

Qualifications

This job might be for you if:

• Hold an Associate's degree or have a minimum of five years of experience in hospitality, guest services, accounting, or a related field.
• Demonstrate exceptional organizational and time management skills, with the ability to prioritize multiple projects and consistently meet deadlines.
• Are a self-starter who takes initiative, works independently, and follows projects through to successful completion with minimal supervision.
• Possess excellent written, verbal, and interpersonal communication skills, with the ability to build positive relationships with homeowners, association board members, vendors, and internal departments.
• Are proficient in Microsoft Office, including Outlook, Word, Excel, and Teams.
• Have experience coordinating projects, managing competing priorities, and maintaining accurate documentation.
• Thrive in a collaborative environment while also being comfortable making sound decisions independently.
• Have prior purchasing or procurement experience (preferred, but not required).
• Possess a valid driver's license.