Afternoon Front Desk Agent

Sugarloaf Mountain Corporation; Harbor Springs (MI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Free Golf and Ski Passes

Downhill Mountain Bike Park Pass

Dining Discounts

Resort Discounts

Free Water Park Passes

Lodging Discounts

Tuition Reimbursement

Housing Availability

Health Insurance

AllyHealth

Job summary

Boyne Resorts is seeking a Front Desk Agent for the Highlands property to deliver exceptional guest service during the evening shift from 4 PM to 12 AM.

You will greet guests, check them in and out, coordinate requests with housekeeping and reservations, and share information about resort amenities and local attractions.

This role emphasizes professionalism, confidentiality, and teamwork as part of a welcoming, fast-paced hospitality environment, with a range of employee perks available.

Qualifications

• Must be at least 18 years old.
• Ability to work in a fast-paced, customer-service environment.
• Strong communication and interpersonal skills.
• Ability to stand for extended periods.
• Willingness to work flexible evenings, weekends, holidays.
• Basic computer proficiency; familiarity with Microsoft Office.
• Ability to handle cash and perform basic financial transactions.
• Strong attention to detail and organizational skills.
• Maintain professionalism and confidentiality.

Responsibilities

• Greet and register guests and owners promptly, ensuring a welcoming check-in/out experience.
• Verify reservation details at check-in, including guest information, payment method, and departure date.
• Coordinate guest service requests with housekeeping, bell services, and reservations teams.
• Communicate room status updates to housekeeping in a timely manner.
• Handle cash, credit card, and traveler’s checks transactions per procedures.
• Maintain accurate records, files, and guest information with confidentiality.
• Provide information about room types, rates, resort amenities, and local attractions.
• Answer incoming calls using proper telephone etiquette and company standards.
• Utilize the property management system to manage reservations and guest accounts.
• Stay informed on group functions, including event locations, schedules, and services offered.
• Follow all safety and security procedures; report incidents or unsafe conditions.
• Communicate effectively with supervisors regarding issues and guest concerns.
• Deliver high-quality customer service in a fast-paced hospitality environment.

Skills

Customer service

Communication

Cash handling

POS familiarity

Time management

Teamwork

Tools

Microsoft Office

Job description

Overview

The Front Desk Agent is responsible for providing exceptional guest service by assisting guests with check-in, check-out, and inquiries while maintaining a welcoming and professional atmosphere. This position plays a key role in ensuring guest satisfaction and smooth front desk operations during the evening shift from 4 PM to 12 AM.

Employee Perks:

• Free Golf and Ski Passes – Enjoy outdoor activities with free access for you and your family.
• Downhill Mountain Bike Park Pass – Complimentary access for biking enthusiasts.
• Dining Discounts – Receive 25% off at Boyne restaurants.
• Resort Discounts – Save 30% on spa treatments and other services at Boyne Resorts.
• Free Water Park Passes – Access to Avalanche Bay Water Park.
• Lodging Discounts – Special rates for friends and family.
• Tuition Reimbursement – Support for continuing education.
• Housing Availability – First-come, first-served team member housing.
• Health Insurance – Available for Full-Time Year-Round Team Members.
• AllyHealth – Access to health services for all employees.

Visit our website for all of our amazing perks, view testimonials, and more! Employment at The Highlands | The Highlands

Our Core Values: LEADS by Serving

At Boyne Resorts, we believe that great leadership is the key to transforming a good work experience into a great one. Our core values guide us every day as we work to create lasting memories for every guest.

• Long-Term Thinking
• Excellence in Execution
• Attitude is Everything
• Develop Create People
• Serve our team members first so they can, in turn, serve our guests and community

Responsibilities

Essential Responsibilities & Duties

• Greet and register guests and owners promptly, ensuring a welcoming and efficient check-in/check-out experience
• Verify all reservation details at check-in, including guest information, payment method, and departure date
• Coordinate guest service requests with housekeeping, bell services, and reservations teams
• Communicate room status updates (checkouts, late checkouts, early check-ins) to housekeeping in a timely manner
• Handle cash, credit card, and traveler’s check transactions in accordance with established procedures
• Maintain accurate records, files, and guest information while ensuring confidentiality and compliance with policies
• Provide information about room types, rates, resort amenities, and local attractions
• Answer incoming calls using proper telephone etiquette and company standards
• Utilize the property management system to manage reservations and guest accounts
• Stay informed on group functions, including event locations, schedules, and services offered
• Follow all safety and security procedures; report any incidents, unsafe conditions, or suspicious activity
• Communicate effectively with supervisors regarding issues, guest concerns, or operational updates
• Deliver high-quality customer service in a fast-paced hospitality environment

Qualifications

• Must be at least 18 years of age
• Ability to work in a fast-paced, customer-service environment
• Strong communication and interpersonal skills
• Ability to stand for extended periods of time
• Willingness to work flexible schedules, including days, evenings, weekends, and holidays
• Basic computer proficiency; familiarity with Microsoft Office preferred
• Ability to handle cash and perform basic financial transactions accurately
• Strong attention to detail and organizational skills
• Ability to maintain professionalism and confidentiality