Housekeeping Supervisor

Sugarloaf Mountain Corporation; Boyne Falls (MI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Ski passes

Golf passes

Waterpark passes

Discounts on food, beverages, retail,,

Job summary

Boyne Mountain Resort is seeking a Housekeeping Supervisor to lead and mentor a team, ensuring spotless guest rooms and public areas while maintaining high hospitality standards.

Responsibilities include planning daily tasks, training staff, handling guest concerns, and coordinating with other departments. The ideal candidate has housekeeping experience, strong communication, and leadership abilities, and is available for evenings, weekends, and holidays.

Qualifications

• You have previous housekeeping experience.
• You are at least 18 years old.
• You are available to work evenings, weekends, and holidays.
• You have achieved a high school diploma or general education degree (GED).
• You have exceptional attention to detail, excellent written and verbal communication skills, and are well organized.
• You are able to lead a team effectively.

Responsibilities

• Inspect all resort areas for cleanliness, including guest rooms, meeting rooms, corridors, elevators, restrooms, stairwells, and all other public spaces.
• Instruct team members in basic cleaning duties and proper use of equipment and chemicals.
• Becoming familiar with Boyne’s accommodations, meeting facilities, common areas, and furnishings.
• Prepare daily assignments for subordinates and review duties of the day.
• Handle documentation for staff who do not follow rules, in consultation with supervisors.
• Maintain continuous training and development for team members.
• Complete all required checklists and submit to lead supervisor.
• Handle unusual requests and guest concerns, notifying proper personnel as needed.
• Be knowledgeable about chemicals and equipment used.
• Assist room attendants when necessary.
• Check staffing schedule daily and communicate changes that affect staff.
• Provide supervision and assistance for all housekeeping staff.
• Directly supervise 30–50 team members in housekeeping and oversee supervisors' activities.
• Interview, hire, and train team members; plan, assign, and direct work; appraise performance; reward and discipline; address complaints and resolve problems.

Education

High school diploma or GED

Job description

Overview

As a HousekeepingSupervisor, you will work alongside all housekeeping team members to ensure clean, orderly, and attractive conditions of the resort. Assist guests, housekeeping staff, and other departments in all housekeeping-related functions in an efficient, courteous, and professional manner that maintains high standards of hospitality service.

As a Boyne Mountain team member, there are many awesome perks for you to take advantage of: ski passes, golf passes, waterpark passes, and discounts for food, beverages, retail, daycare, and so much more.

Responsibilities

The Housekeeping Supervisor's typical job functions include:

• Inspecting and ensuring that all areas of the resort are clean, including guest rooms, meeting rooms, corridors, elevators, restrooms, stairwells, and all other public spaces of the property.
• Following and instructing team members in basic cleaning duties required and proper use of equipment and chemicals.
• Becoming familiar with Boyne’s accommodations, meeting facilities, common areas, and furnishings.
• Having daily assignments prepared for subordinates and meeting with them to go over all duties of the day.
• Handling the proper documentation for subordinates that do not follow rules and guidelines. See the lead supervisor or the executive housekeeper prior to corrective action.
• Maintaining continuous training, education, and development for team members.
• Completing all required checklists and turning them into lead supervisor.
• Handling all unusual requests and immediate guest concerns, and notifying proper personnel if necessary.
• Being knowledgeable about chemicals and equipment used.
• Assisting room attendants when necessary.
• Checking staffing schedule daily for changes and communicating any changes that may affect staff.
• Providing supervision and assistance for all team members in the housekeeping department.
• Directly supervising 30–50 team members in the housekeeping department while supervisors carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.

Qualifications

• You have previous housekeeping experience.
• You are at least 18 years old.
• You are available to work evenings, weekends, and holidays.
• You have achieved a high school diploma or general education degree (GED).
• You have exceptional attention to detail, excellent written and verbal communication skills, and are well organized.
• You are able to lead a team effectively.