Resort Services Sales Agent

Sugarloaf Mountain Corporation; Harbor Springs (MI); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Free Golf & Ski Passes

Water Park Passes

Dining Discounts

Resort Discounts

Housing Availability

Tuition Reimbursement

Health Insurance

AllyHealth

Job summary

The Highlands at Boyne Resorts is seeking a friendly Resort Services Desk Agent to assist guests with lessons, rentals, bookings, and information.

This seasonal role offers full- and part-time opportunities and a chance to join a service-driven team at a premier Michigan resort.

Join us to help guests enjoy a memorable experience while maintaining a welcoming desk, handling bookings, and providing exceptional guest service across departments.

Qualifications

• Previous customer service, hospitality, or retail experience preferred.
• Strong communication and interpersonal skills.
• Friendly, professional, guest-focused attitude.
• Ability to work in a fast-paced environment.
• Stand for extended periods; lift up to 40 lbs as needed.

Responsibilities

• Provide friendly and knowledgeable assistance with lessons, rentals, activities, and resort services.
• Process guest transactions, bookings, and package purchases accurately.
• Build positive relationships with guests, including repeat guests and season pass holders.
• Coordinate with Ski School, Rentals, and other departments to meet guest needs.
• Promote resort amenities, dining options, activities, and special events.
• Maintain a clean, organized, and welcoming desk and retail area.
• Assist team members and other departments as needed to provide excellent guest service.
• Maintain a positive and professional attitude in a busy, fast-paced environment.
• Perform other duties as assigned by management.

Skills

Customer service

Hospitality

Communication skills

Team player

POS basics

Weekend/holiday availability

Tools

POS system

Job description

Overview

Join The Highlands as a key resource for our guests! As a Resort Services Desk Agent, you will help guests make the most of their resort experience by providing information, recommendations, bookings, and exceptional customer service. You will work closely with various resort departments to ensure a smooth and memorable guest experience.

This is a seasonal position with full-time and part-time opportunities.

Employee Perks:

• Free Golf and Ski Passes – Enjoy outdoor activities with free access for you and your family.
• Downhill Mountain Bike Park Pass – Complimentary access for biking enthusiasts.
• Dining Discounts – Receive 25% off at Boyne restaurants.
• Resort Discounts – Save 30% on spa treatments and other services at Boyne Resorts.
• Free Water Park Passes – Access to Avalanche Bay Water Park.
• Lodging Discounts – Special rates for friends and family.
• Tuition Reimbursement – Support for continuing education.
• Housing Availability – First-come, first-served team member housing.
• Health Insurance – Available for Full-Time Year-Round Team Members.
• AllyHealth – Access to health services for all employees.

Visit our website for all of our amazing perks, view testimonials, and more! Employment at The Highlands | The Highlands

Our Core Values:

LEADS by Serving

At Boyne Resorts, we believe that great leadership is the key to transforming a good work experience into a great one. Our core values guide us every day as we work to create lasting memories for every guest.

• Long-Term Thinking
• Excellence in Execution
• Attitude is Everything
• Develop Create People
• Serve our team members first so they can, in turn, serve our guests and community

Responsibilities

Essential Responsibilities and Duties:

• Provide friendly and knowledgeable assistance with lessons, rentals, activities, and resort services.
• Process guest transactions, bookings, and package purchases accurately.
• Build positive relationships with guests, including repeat guests and season pass holders.
• Coordinate with Ski School, Rentals, and other departments to meet guest needs.
• Address guest questions, concerns, and service issues professionally.
• Promote resort amenities, dining options, activities, and special events.
• Maintain a clean, organized, and welcoming desk and retail area.
• Assist team members and other departments as needed to provide excellent guest service.
• Maintain a positive and professional attitude in a busy, fast-paced environment.
• Perform other duties as assigned by management.

Qualifications

• Previous customer service, hospitality, or retail experience preferred.
• Strong communication and interpersonal skills.
• Friendly, professional, and guest-focused attitude.
• Ability to work well in a fast-paced, high-volume environment.
• Reliable, punctual, and team-oriented.
• Basic computer/POS skills preferred.
• Ability to work weekends, holidays, and extended shifts.
• Ability to stand for extended periods and occasionally lift up to 40 lbs.