Owner Services Lead – Luxury Residence Club

Four Seasons; Scottsdale (AZ); Vor Ort; USD 70.000 - 100.000; Vollzeit

Benefits dieser Stelle

Health benefits

Paid time off

Annual incentive

401(k) match

Employee rates

Uniforms with dry cleaning

Shift meals

Tuition reimbursement

Culture of care

Recognition programs

Zusammenfassung

Four Seasons Resort Scottsdale is seeking an Assistant Owner Services Manager to lead the Owner Services team and deliver a seamless, personalized ownership experience for Residence Club owners and guests.

You will oversee reservations, owner communications, exchange programs, inventory planning, and pre-arrival coordination, collaborating across Finance, Sales & Marketing, and Operations to drive occupancy and revenue while upholding Four Seasons' standards.

Qualifikationen

• Minimum two years of experience in Vacation Ownership, Front Office, Reservations, or a related luxury hospitality environment.
• Strong verbal and written communication skills with a guest- and owner-focused approach.
• Proficiency with Opera PMS, Microsoft Office Suite, and data reporting tools.
• Excellent interpersonal, conflict resolution, organizational, and analytical skills.
• Proven ability to lead by example, inspire teams, and collaborate effectively across departments.
• Ability to manage high-volume inventory planning while maintaining accuracy and attention to detail.
• Flexibility to support operational needs, including weekends and holidays when required.
• Experience with fractional ownership, Residence Clubs, or interval-based inventory models preferred.
• Successful candidate must possess legal work authorization in the United States.

Aufgaben

• Lead and support the Owner Services team in delivering personalized, anticipatory service to Residence Club owners and guests.
• Oversee owner reservations, use time, rental bookings, exchange reservations, accommodation credits, and related inventory management.
• Partner with Finance, Sales & Marketing, Home Office, and operational departments to support revenue forecasting, occupancy planning, and exchange programs.
• Maintain accurate owner profiles, reservation records, reporting, and compliance with Residence Club and Four Seasons standards.
• Serve as a primary contact for owner and guest inquiries, resolving concerns and anticipating future needs.
• Coordinate pre-arrival planning with Housekeeping, Front Desk, Concierge, and Engineering to ensure exceptional in-residence experiences.
• Prepare and distribute occupancy, inventory, and revenue reports to support business decisions and operational planning.
• Identify process improvements and implement service enhancements to elevate the owner experience.
• Participate in hiring, training, coaching, and performance management while fostering a culture of excellence and growth.
• Step in to support Residence Club leadership and departmental operations as needed.

Kenntnisse

Vacation Ownership

Front Office

Reservations

Verbal and written communication

Leadership

Analytical skills

Tools

Opera PMS

Microsoft Office

Data reporting tools

Jobbeschreibung

Four Seasons Resort Scottsdale is seeking an Assistant Owner Services Manager to lead the Owner Services team and deliver a seamless, personalized ownership experience for Residence Club owners and guests.

You will oversee reservations, owner communications, exchange programs, inventory planning, and pre-arrival coordination, collaborating across Finance, Sales & Marketing, and Operations to drive occupancy and revenue while upholding Four Seasons' standards.