Owner Relations Leader - Hospitality & Operations

Stayd Collective; Hilton Head Island (SC); On-site; USD 90,000 - 135,000; Full time

Job summary

Stayd Collective on Hilton Head Island, SC seeks a leadership executive who owns outcomes rather than tasks. You will inherit systems and define what to formalize, reporting to the operations lead for this market and working daily with guest experience and field operations teams.

This is on-the-ground, long-term role in a strong global team with structured onboarding. You will own budgets, set standards, and address guest and partner escalations end to end, shaping how stays are managed.

Qualifications

• Real scope you have owned before — a team, a budget, or a portfolio of units
• At least one measurable outcome from the last two years you can put a number on
• Property management, hospitality or multi-site operations experience
• Authorisation to work in the United States
• The instinct to own a miss out loud

Responsibilities

• A defined outcome with a number attached, reported honestly whether it is good or not
• The people in your function — hiring, standards, and telling them the truth about performance
• Owner and guest escalations that reach your desk, end to end
• The systems your team works in, and the decision about when to change them
• Budget within the authority you are given
• Saying the hard thing to your peers and to the people above you

Job description

Stayd Collective on Hilton Head Island, SC seeks a leadership executive who owns outcomes rather than tasks. You will inherit systems and define what to formalize, reporting to the operations lead for this market and working daily with guest experience and field operations teams.

This is on-the-ground, long-term role in a strong global team with structured onboarding. You will own budgets, set standards, and address guest and partner escalations end to end, shaping how stays are managed.