General Manager, Vacation Rentals — Phoenix/Scottsdale

Acme House Co; Scottsdale (AZ); Sur place; USD 70 000 - 75 000; Plein temps

Avantages offerts par ce poste

Health, dental, and vision insurance

401(k) retirement plan with company 
匹

Unlimited vacation (exempt)

Professional development opportunities

Growth opportunities

Résumé du poste

Casago Desert to Coast is seeking an experienced General Manager to lead the Phoenix + Scottsdale vacation rental operations. This player-coach role requires hands-on portfolio ownership with accountability for owner satisfaction, guest readiness, and team development.

You will personally oversee properties, mentor Local Operations Managers, and drive revenue while managing costs to achieve strong operating margins. Join a hospitality-driven team focused on service, quality, and growth.

Qualifications

• 5+ years in vacation rental, hospitality, property management, or related operations-leadership.
• Proven team leadership with hiring, coaching, and performance management.
• Strong financial acumen; able to manage a P&L and interpret operational data.
• Excellent organizational, time-management, and prioritization skills; balance hands-on work with team leadership.
• Valid driver's license, clean driving record, and reliable transportation for travel between properties.
• Familiar with the Phoenix + Scottsdale market.

Responsabilités

• Lead overall operations for the Phoenix + Scottsdale market, ensuring homes are well maintained, guest-ready, and compliant with company standards, metrics, and efficiency goals.
• Personally manage an assigned portfolio of properties, serving as the primary point of contact for homeowners and delivering proactive communication and issue resolution.
• Lead, mentor, and develop a team of Local Operations Managers, providing coaching, accountability, and day-to-day support to drive consistent performance.
• Own market-level financial performance, including revenue, cost targets, owner retention, and operating margins; manage portfolio-level budgets.
• Handle escalated guest and homeowner concerns, coordinate inspections and maintenance needs, and ensure consistent service delivery across all properties.
• Partner with the Portfolio Growth team to support owner acquisition, onboarding, and transition of newly signed properties into the portfolio.
• Collaborate with regional leadership and cross-functional teams to drive owner retention initiatives, vendor relationships, and cross-market consistency.
• Foster a positive, accountable, hospitality-driven team culture rooted in care for owners and guests.

Connaissances

Team leadership

P&L management

Operations management

Owner/guest communication

Budgeting

Travel between properties

Phoenix/Scottsdale market

Description du poste

Casago Desert to Coast is seeking an experienced General Manager to lead the Phoenix + Scottsdale vacation rental operations. This player-coach role requires hands-on portfolio ownership with accountability for owner satisfaction, guest readiness, and team development.

You will personally oversee properties, mentor Local Operations Managers, and drive revenue while managing costs to achieve strong operating margins. Join a hospitality-driven team focused on service, quality, and growth.