Owner Relations Lead - Remote, 25% Travel

Rise Collective; Nashville (TN); Remote; USD 68,000 - 83,000; Full time

Benefits offered by this job

Health insurance contribution

PTO + holidays

Travel opportunities 25%

Job summary

Home Team Luxury Rentals seeks an Owner Liaison to nurture relationships with homeowners and optimize listing health and revenue. You’ll work with a two-person team, partner with a Property Manager, and coordinate with Pricing and Guest Communications to maximize performance.

This remote role requires travel up to 25% domestically, 3+ years in client or owner relations, and a proactive, service‑oriented mindset. PTO, health benefits, and holidays are provided.

Qualifications

• 3+ years of client/owner relations experience.
• Background in short-term rental or hospitality.
• Experience with Google Workspace.
• Familiarity with STR platforms (Airbnb/VRBO).

Responsibilities

• Serve as the main contact for homeowners and build trust through proactive communication.
• Know each home in your portfolio and the owner's expectations.
• Monitor listing health across booking platforms and identify opportunities to improve visibility and performance.
• Work with Pricing to maximize nightly revenue and occupancy.
• Review and approve owner statements prior to release.
• Monitor guest reviews and communicate feedback to owners.
• Assist onboarding for new homeowners and get them started strong.
• Approve guest refunds and resolutions.
• Work with the Communications team to pursue guest damage claims on platforms.

Skills

Owner relations

Customer service

Time management

Independent work

Multi-timezone

Tools

Google Workspace

Job description

Home Team Luxury Rentals seeks an Owner Liaison to nurture relationships with homeowners and optimize listing health and revenue. You’ll work with a two-person team, partner with a Property Manager, and coordinate with Pricing and Guest Communications to maximize performance.

This remote role requires travel up to 25% domestically, 3+ years in client or owner relations, and a proactive, service‑oriented mindset. PTO, health benefits, and holidays are provided.