Remote Owner Relations & Revenue Liaison

Rise Collective; Knoxville (TN); Remote; USD 68,000 - 83,000; Full time

Benefits offered by this job

Remote position with 25% travel

Health insurance contributions

PTO: 15 days + 2 personal days + 8 dis

6 national holidays

Job summary

Home Team Luxury Rentals is seeking an Owner Liaison to manage relationships with homeowners and oversee listing health and revenue performance. This role is part of a two-person team, partnered with a Property Manager for day-to-day operations. The position is remote with travel up to 25% of the year to nearby homes.

You will collaborate with Pricing, Onboarding, and Guest Communications teams to ensure high-quality service and optimal occupancy.

Qualifications

• 3+ years in client or owner relationship management
• Experience in short-term rentals, hospitality, or property management
• Proficiency with Google Workspace and major STR platforms (Airbnb/VRBO)

Responsibilities

• Serve as the main point of contact for homeowners, building trust through proactive and positive communication
• Develop a thorough knowledge of each home in your portfolio and the owner expectations
• Monitor listing health across booking platforms and identify opportunities to improve visibility and performance
• Work closely with the Pricing team to maximize nightly revenue and occupancy
• Review and approve owner statements prior to their release
• Monitor guest reviews and communicate relevant feedback to owners
• Assist in the onboarding process to ensure new homeowners get off to a strong start
• Approve and make decisions on guest refund requests and resolutions
• Work with the Communications team to pursue guest damage claims through Airbnb, VRBO, Superhog, and similar platforms
• Other duties as assigned

Skills

Client relationships

Customer service

Hospitality experience

Google Workspace

Airbnb/VRBO familiarity

Tools

Google Workspace

Airbnb

VRBO

Job description

Home Team Luxury Rentals is seeking an Owner Liaison to manage relationships with homeowners and oversee listing health and revenue performance. This role is part of a two-person team, partnered with a Property Manager for day-to-day operations. The position is remote with travel up to 25% of the year to nearby homes.

You will collaborate with Pricing, Onboarding, and Guest Communications teams to ensure high-quality service and optimal occupancy.