Owner Relations Lead - Remote with 25% Travel

Rise Collective; Branson (MO); Remote; USD 68,000 - 83,000; Full time

Benefits offered by this job

Health insurance contribution

PTO 15 days + 2 personal days + 8 sick

6 holidays

Job summary

Home Team Luxury Rentals is seeking an Owner Liaison to be the primary relationship holder between Home Team and homeowners. This remote, travel-friendly role focuses on owner relationships, listing health, and revenue performance, paired with a Property Manager who handles day-to-day operations.

Based in Branson, MO with regional travel up to 25% per year, the position reports to the VP of Operations and offers a base salary of $75,000 annually plus health insurance contributions and PTO.

Qualifications

• 3+ years of experience managing client or owner relationships.
• Background in short-term rental, hospitality, or property management preferred.
• Proven excellence with customer and stakeholder service.
• Experience working in Google Workspace or similar software.
• Familiarity with STR booking platforms (Airbnb, VRBO, etc.) a strong plus.

Responsibilities

• Serve as the main point of contact for homeowners, building trust through proactive and positive communication.
• Develop knowledge of each home in your portfolio and owner expectations.
• Monitor listing health across booking platforms and identify opportunities to improve visibility and performance.
• Work closely with the Pricing team to maximize nightly revenue and occupancy.
• Review and approve owner statements prior to their release.
• Monitor guest reviews and communicate relevant feedback to owners.
• Assist in onboarding to ensure new homeowners get off to a strong start.
• Approve and resolve guest refund requests and resolutions.
• Collaborate with Communications to pursue guest damage claims on platforms like Airbnb and VRBO.
• Other duties as assigned.

Skills

Client relationships

Hospitality experience

Remote collaboration

Time management

Travel flexibility

Tools

Google Workspace

Job description

Home Team Luxury Rentals is seeking an Owner Liaison to be the primary relationship holder between Home Team and homeowners. This remote, travel-friendly role focuses on owner relationships, listing health, and revenue performance, paired with a Property Manager who handles day-to-day operations.

Based in Branson, MO with regional travel up to 25% per year, the position reports to the VP of Operations and offers a base salary of $75,000 annually plus health insurance contributions and PTO.