Owner Relations Lead - Luxury Rentals (Remote)

Rise Collective; Blue Ridge (GA); Remote; USD 68,000 - 83,000; Full time

Benefits offered by this job

Health insurance contribution

PTO 15 days + 2 personal days + 8 sick

Domestic travel up to 25%

Job summary

Home Team Luxury Rentals is seeking an Owner Liaison to manage homeowner relationships, drive listing performance, and coordinate across pricing, onboarding, and guest relations teams. This role supports a portfolio of luxury properties and travels domestically as needed.

You will act as the primary relationship owner, ensuring owner satisfaction and strong communication while monitoring listing health and operation standards. Remote position with travel.

Qualifications

• 3+ years in client/owner relationships or similar.
• Background in short-term rental, hospitality, or property mgmt preferred.
• Proven customer service excellence and stakeholder management.
• Experience with STR platforms and Google Workspace.

Responsibilities

• Serve as the main point of contact for homeowners and build trust.
• Know each home in portfolio and owner expectations.
• Monitor listing health and optimize visibility and revenue.
• Collaborate with Pricing team to maximize nightly revenue.
• Review owner statements before release and address guest feedback.
• Assist onboarding and handle guest refund decisions.
• Support guest damage claims with platforms like Airbnb/VRBO.

Skills

Owner relationship mgmt

Client relationships

Travel coordination

Remote work

Time management

Tools

Google Workspace

Airbnb

VRBO

Superhog

Job description

Home Team Luxury Rentals is seeking an Owner Liaison to manage homeowner relationships, drive listing performance, and coordinate across pricing, onboarding, and guest relations teams. This role supports a portfolio of luxury properties and travels domestically as needed.

You will act as the primary relationship owner, ensuring owner satisfaction and strong communication while monitoring listing health and operation standards. Remote position with travel.