Remote Owner Relations Lead - Luxury Rentals

Rise Collective; Santa Rosa Beach (FL); Remote; USD 68,000 - 83,000; Full time

Benefits offered by this job

Health insurance contribution

15 days PTO + 2 personal days + 8 sick

6 national holidays

Job summary

Home Team Luxury Rentals is seeking an Owner Liaison to serve as the primary relationship holder between Home Team and homeowners. This remote role focuses on owner relationships, listing health, and revenue performance, paired with a Property Manager handling day-to-day operations.

The position requires 3+ years in client or owner relations, and experience in short-term rental or hospitality. Domestic travel up to 25% is expected as part of portfolio coverage.

Qualifications

• 3+ years managing client or owner relationships.
• Background in short-term rental, hospitality, or property management preferred.
• Proven excellence in customer and stakeholder service.
• Experience with Google Workspace or similar software.
• Familiarity with STR booking platforms (Airbnb, VRBO) is a strong plus.

Responsibilities

• Serve as the main point of contact for homeowners, building trust through proactive and positive communication.
• Develop thorough knowledge of each home in your portfolio and owner expectations.
• Monitor listing health across booking platforms and identify opportunities to improve visibility and performance.
• Work closely with the Pricing team to maximize nightly revenue and occupancy.
• Review and approve owner statements prior to release.
• Monitor guest reviews and communicate relevant feedback to owners.
• Assist in the onboarding process to ensure new homeowners get off to a strong start.
• Approve and decide on guest refund requests and resolutions.
• Collaborate with Communications team to pursue guest damage claims on major platforms.
• Other duties as assigned.

Skills

Client relationships

Hospitality experience

Google Workspace

STR platforms knowledge

Tools

Airbnb

VRBO

Job description

Home Team Luxury Rentals is seeking an Owner Liaison to serve as the primary relationship holder between Home Team and homeowners. This remote role focuses on owner relationships, listing health, and revenue performance, paired with a Property Manager handling day-to-day operations.

The position requires 3+ years in client or owner relations, and experience in short-term rental or hospitality. Domestic travel up to 25% is expected as part of portfolio coverage.