Lead Owners Relations Manager

RealJoy Vacations; Panama City (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

Village Realty seeks a Lead Owner Relations Manager to be the senior relationship leader for our owners and a coach for the owner relations team. You will manage high‑value owner relationships, guide escalations, and support the onboarding and quality reviews of the team.

You will also review property performance data and collaborate with operations, finance, and guest services to solve problems and improve owner satisfaction and retention.

Qualifications

• 5+ years in owner relations or related field.
• Experience leading complex accounts and coaching others.
• Comfort reading financial reports, contracts, and performance data.
• Bachelor's degree or equivalent experience.
• Experience coaching a distributed team.

Responsibilities

• Manage a portfolio of our most complex, high‑value owner relationships.
• Lead escalations and service recovery, turning tough moments into stronger partnerships.
• Coach and support Owner Relations Managers, including onboarding and quality reviews.
• Walk owners through property performance, financials, and recommendations clearly and confidently.
• Partner with operations, revenue management, finance, and guest services to solve problems.
• Spot recurring issues and help improve how the team communicates and works.

Skills

Owner relations

Account management

Client success

Hospitality

Property management

Education

Bachelor's degree or equivalent

Job description

Our homeowners trust us with their properties, their income, and often a place their family has loved for years. This role makes sure that trust is earned every day.

As Lead Owner Relations Manager, you’ll be the senior relationship leader for our owners and a go-to coach for the owner relations team.

You’ll:

• Manage a portfolio of our most complex, high-value owner relationships
• Lead escalations and service recovery, turning tough moments into stronger partnerships
• Coach and support Owner Relations Managers, including onboarding and quality reviews
• Walk owners through property performance, financials, and recommendations clearly and confidently
• Partner with operations, revenue management, finance, and guest services to solve problems
• Spot recurring issues and help improve how the team communicates and works

What you’ll bring:

• 5+ years in owner relations, account management, client success, hospitality, or property management
• Experience leading complex accounts and coaching others
• Comfort reading financial reports, contracts, and property performance data
• Calm, clear communication when the stakes are high
• Flexibility to travel and support urgent owner needs outside standard hours
• A bachelor’s degree in a related field, or equivalent experience
• A track record of improving owner satisfaction and retention
• Experience coaching a distributed team

Village Realty is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Hiring decisions are based solely on qualifications, merit, and business needs.