Owner Onboarding Representative - Grand Desert

Travel Leisure Resort Development Inc; Las Vegas (NV); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Life and accident coverage

Disability

Paid time off and holidays

Job summary

Travel + Leisure Co. seeks an Owner Onboarding Representative in Las Vegas, NV to guide owners through onboarding and education on club products. The role involves presenting sales documents, ensuring compliance, and coordinating educational events on-site.

The position emphasizes strong communication, task organization, and the ability to balance proactive and reactive work to ensure owner satisfaction and high service standards.

Qualifications

• Excellent verbal and written communication skills.
• Ability to prioritize and organize tasks.
• Strong conflict management skills.
• Experience in sales or customer education is a plus.

Responsibilities

• Review and complete legal and sales documents with owners following established guidelines.
• Provide owner education sessions on club products and vacation ownership.
• Support post-sale customer service for sales retention and compliance.
• Identify patterns and training needs to improve compliance and rescission goals.
• Provide training for the sales team on product knowledge and sales content.
• Coordinate logistics and reporting for educational events with marketing and resort teams.

Skills

Task prioritization

Influence and interpersonal skills

Verbal and written communication

Multi-task management

Conflict management

Sales knowledge

Nevada real estate timeshare license

Job description

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. The Owner Onboarding Representative serves as a catalyst for the owner onboarding experience. The OO Representative works to deliver sales document presentations for new and existing owner purchases as well as provides customer support through onsite education and services for club products, follow up process and site customer contact. The OO Representative also provides feedback to OO Manager from document closing and sales presentation observations to identifying training opportunities. The OO Representative will balance proactive efforts with owners as well as reactive work to ensure owner satisfaction with purchases and ensuring quality service standards, goals, and objectives are met consistently. The OO Representative works with OOM to provide training for sales that will help meet and improve on rescission and compliance goals.

How You'll Shine

• Review and Complete legal and sales related documents with owners following established process/guidelines.
• Provide Owner Education to owners through topic curriculum in a private one on one setting or group education sessions on all aspects of the club products and offer guidance in maximizing their vacation ownership.
• These sessions can aid in post-sale customer service for sales retention and compliance.
• Identify and communicate patterns, trends, training opportunities and compliance concerns to OO Manager.
• Provide training for the sales team in product knowledge, sales document content, and sales compliance as needed.
• Coordinates the logistics and reporting functions for all educational events & materials, collaborates with in house marketing, sales and resort team to optimize educational session attendance.
• Other site duties as assigned by OO Manager.

What You'll Bring

• Ability to prioritize and organize tasks
• Ability to influence
• Excellent verbal and written communication and interpersonal skills
• Ability to manage concurrent assignments in an effective and efficient manner
• Strong conflict management skills
• Expert Contract Standards Expertise preferred
• WVO product knowledge expertise preferred
• 1+ years Wyndham sales experience preferred
• 1 year previous customer service experience
• Ability to work weekends and holidays.
• Must have a Real Estate of Nevada Timeshare Sales Agent License or be willing to obtain one.

How You'll Be Rewarded

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.

If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.

Travel + Leisure Co. is the world’s leading membership and leisure travel company offering vacation ownership, travel membership, and exchange programs. We provide outstanding vacation experiences and travel inspiration to millions of owners, members, and subscribers every year. We believe that all vacation moments start with our associates, and we’re proud of our global teams that turn vacation inspiration into exceptional travel experiences.