Owner Onboarding Manager - Pompano Beach, FL (On-Site)

Travel Leisure Resort Development Inc; Palm Aire (FL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health and welfare benefits

401k with employer match

Leave and volunteering benefits

Job summary

Travel + Leisure Co. is seeking an Owner Onboarding Manager to lead the Owner Onboarding Team, delivering training, performance reviews, and development. The role partners with site leadership to ensure compliant sales documentation and outstanding customer service.

You will drive retention initiatives and support the certification process across the team. The position requires leadership, strong communication, and the ability to manage multiple tasks while aligning with company standards and

Qualifications

• Education: Bachelor Degree or equivalent education and related experience.
• Strong verbal and written communication and interpersonal skills.
• Ability to prioritize and organize tasks; manage concurrent assignments.
• Experience in WVO sales and/or timeshare/real estate is preferred.

Responsibilities

• Hire, train and manage team to reflect Wyndham culture.
• Coach, motivate and develop team to meet goals and retention targets.
• Monitor performance to maximize productivity and compliance.
• Oversee performance reviews and payroll for the department.
• Ensure training courses are up to date and aligned with OKRs.
• Provide post-sale service to support retention and compliance.

Skills

Leadership

Verbal and written communication

Interpersonal skills

Conflict management

Influence

Education

Bachelor Degree or equivalent

Tools

Microsoft Word

Excel

PowerPoint

Teams

Job description

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Job Summary

The Owner Onboarding Manager is responsible for leading the sales site Owner Onboarding Team. The Owner Onboarding Manager provides leadership and document presentation training, performance reviews and development for the Team. The Owner Onboarding Manager also partners with site leader and sales team to identify training opportunities for compliance and retention best practices through direct observation, reporting and owner contact. Communicates with the Director of Owner Onboarding regarding potential escalations, process improvement, and individual team member development and training opportunities. Works with the Owner Onboarding Team and site leadership to ensure performance and compliance through the sales document process, customer service and training. Also, completes Owner Certification presentations as needed to support the business along with audit of Certification process with Owner Onboarding Team.

Essential Job Responsibilities

• Hire, train and manage team to reflect the Wyndham culture of Lead with the Heart initiative.
• Responsible for coaching, motivating and developing team to achieve departmental goals and rescission targets. (30% time)
• Monitor team and track performance to maximize team effectiveness, development, and productivity.
• Take appropriate corrective disciplinary action as necessary.
• Oversee performance review process and Payroll for the department.
• Monitor and inspect all work related courses are up to date. (30% time)
• Develops and implements operational plans of action through our OKR (Objectives Key Results) to maximize team effectiveness, productivity, retention and compliant sales and document presentations. (15% time)
• Provide post-sale customer service for sales retention and compliance to deliver exceptional OE and Guest Service Scores. (15% time)
• Effectively partners, creates value added solutions/initiatives and collaborates with Director of Owner Onboarding. (10% time)

Travel Requirements

Travel is determined by the area of responsibility.

Minimum Requirements and Qualifications

• Education: Bachelor Degree or equivalent of education and directly related experience.
• Knowledge and Skills: Ability to prioritize and organize tasks; Ability to influence; Excellent verbal and written communication and interpersonal skills; Ability to manage concurrent assignments in an effective and efficient manner; Strong conflict management skills; Expert Contract Standards Expertise preferred; T+L product knowledge expertise preferred;
• Ability to establish immediate relationships with internal and external departments.
• Technical Skills: Basic computer skills, including Microsoft Word and Excel along with Microsoft Power Point and Teams.

Job Experience

• Two (2) years customer service experience required.
• 1-2 years of leadership experience preferred.
• 1-2 years WVO sales experience preferred.
• 1-2 years timeshare and/or real estate experience preferred.
• Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

Complexity Level of decision making authority

Partners with Director of Owner Onboarding, Site Management, Double O Team and Sales teams to analyze retention results, identify areas of opportunity, and formulate action plans for improvement. Works within guidelines established by Owner Onboarding Director.

Level of autonomy

A high level of autonomy to complete job tasks to achieve retention and compliance goals with minimal supervision.

Impact of incumbent's decisions on the organization

Retention achievement adds revenue. Owner Onboarding provides a vehicle of focus to attain this objective. 10% retention on $1,000,000 in sales = $100,000 saved revenue.

Supervisory Responsibility

Supervises assigned Owner Onboarding Leads and Representatives.

Scope/Financial Responsibility

Increase site retention and decrease sales compliance issues that can lead to reversal of money or missed budgets for selling location.

Driving improvements to the following business metrics

(Rescission Rates, Sales Compliance, Net Sales and Profit (NOI), NPS/OE Scores)

How You'll Be Rewarded

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off. Medical Dental Vision Flexible spending accounts Life and accident coverage Disability Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information) Wish day paid time to volunteer at an approved organization of your choice 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information) Legal and identify theft plan Voluntary income protection benefits Wellness program (subject to provider availability) Employee Assistance Program.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

Equal Opportunity Statement

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.

Travel + Leisure Co. is the world’s leading membership and leisure travel company offering vacation ownership, travel membership, and exchange programs. We provide outstanding vacation experiences and travel inspiration to millions of owners, members, and subscribers every year. We believe that all vacation moments start with our associates, and we’re proud of our global teams that turn vacation inspiration into exceptional travel experiences.