Owner Onboarding Representative - Grand Desert

Travel + Leisure Co.; Las Vegas (NV); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Medical

Dental

Vision

FSAs

Life & Accident coverage

Disability

PTO & Holidays

Wish day

401k match

Identity theft protection

Voluntary benefits

Wellness program

Employee Assistance

Job summary

Travel + Leisure Co. is seeking an Owner Onboarding Representative in Las Vegas, NV to deliver presentations for owner purchases and provide on-site education and services for club products.

You will handle follow-up, ensure owner satisfaction, and relay feedback to improve training and compliance. Requirements include 1+ year of customer service and a Nevada Timeshare real estate license (or willingness to obtain).

Qualifications

• Excellent verbal and written communication skills.
• 1+ year customer service experience.
• Ability to prioritize and organize tasks.
• Strong conflict management skills.
• Ability to influence and engage owners.
• Willingness to work weekends and holidays.
• Must have Real Estate of Nevada Timeshare Sales Agent License or be willing to obtain one.

Responsibilities

• Deliver sales document presentations for new and existing owner purchases.
• Provide owner education on club products and services.
• Follow up with owners and maintain site customer contact.
• Report patterns and training opportunities to OO Manager.
• Assist in training sales teams on product knowledge and compliance.
• Coordinate educational events and materials with resort teams.

Skills

Verbal and written communication

Customer service experience

Organizational skills

Conflict management

Influence

Prioritization

Weekend/holiday availability

Nevada real estate license (Timeshare)

Job description

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Owner Onboarding Representative

The OO Representative works to deliver sales document presentations for new and existing owner purchases as well as provides customer support through onsite education and services for club products, follow up process and site customer contact. The OO Representative also provides feedback to OO Manager from document closing and sales presentation observations to identifying training opportunities. The OO Representative will balance proactive efforts with owners as well as reactive work to ensure owner satisfaction with purchases and ensuring quality service standards, goals, and objectives are met consistently. The OO Representative works with OOM to provide training for sales that will help meet and improve on rescission and compliance goals.

How You'll Shine

• Review and Complete legal and sales related documents with owners following established process/guidelines.
• Provide Owner Education to owners through topic curriculum in a private one on one setting or group education sessions on all aspects of the club products and offer guidance in maximizing their vacation ownership. These sessions can aid in post-sale customer service for sales retention and compliance.
• Identify and communicate patterns, trends, training opportunities and compliance concerns to OO Manager.
• Provide training for the sales team in product knowledge, sales document content, and sales compliance as needed.
• Coordinates the logistics and reporting functions for all educational events & materials, collaborates with in house marketing, sales and resort team to optimize educational session attendance.
• Other site duties as assigned by OO Manager.

What You'll Bring

• Ability to prioritize and organize tasks
• Ability to influence
• Excellent verbal and written communication and interpersonal skills
• Ability to manage concurrent assignments in an effective and efficient manner
• Strong conflict management skills
• Expert Contract Standards Expertise preferred
• WVO product knowledge expertise preferred
• 1+ years Wyndham sales experience preferred
• 1 year previous customer service experience
• Ability to work weekends and holidays.
• Must have a Real Estate of Nevada Timeshare Sales Agent License or be willing to obtain one.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.