Owner Onboarding Representative

Travel Leisure Resort Development Inc; Florida; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health and welfare benefits

401k with employer match

Paid time off for eligible employees

Wellness program

Volunteer time (Wish day)

Job summary

Travel + Leisure Co. seeks an Owner Onboarding Representative to drive a smooth onboarding experience for owners, deliver education on club products, and support ongoing customer service and compliance initiatives. You will work with the OO Manager to train sales and improve retention metrics.

The role emphasizes collaboration with marketing and resort teams, plus ownership of documentation and education sessions to ensure high service standards and customer satisfaction.

Qualifications

• Bachelor Degree or equivalent combination of education and related experience.
• Ability to prioritize and organize tasks; influence and communicate effectively.
• Strong verbal and written communication and interpersonal skills.

Responsibilities

• Review and complete legal and sales documents with owners per guidelines.
• Provide owner education through private or group sessions on club products and guidance for maximizing vacation ownership.
• Identify patterns and training opportunities to OO Manager.
• Provide training for sales on product knowledge and compliance as needed.
• Coordinate logistics and reporting for educational events and materials; collaborate with marketing, sales and resort teams.
• Other site duties as assigned by OO Manager.

Skills

Prioritization & organization

Influence

Verbal & written communication

Interpersonal skills

Time management / multitasking

Conflict management

Contract standards knowledge

TNL product knowledge

Workday courses

Sales training for onboarding

Education

Bachelor Degree or equivalent

Tools

Workday

Job description

Job Summary

The Owner Onboarding Representative serves as a catalyst for the owner onboarding experience. The OO Representative works to deliver sales document presentations for new and existing owner purchases as well as provides customer support through onsite education and services for club products, follow up process and site customer contact. The OO Representative also provides feedback to OO Manager from document closing and sales presentation observations to identifying training opportunities. The OO Representative will balance proactive efforts with owners as well as reactive work to ensure owner satisfaction with purchases and ensuring quality service standards, goals, and objectives are met consistently. The OO Representative works with OOM to provide training for sales that will help meet and improve on rescission and compliance goals.

Essential Job Responsibilities

• Review and Complete legal and sales related documents with owners following established process/guidelines (50% time)
• Provide Owner Education to owners through topic curriculum in a private one on one setting or group education sessions on all aspects of the club products and offer guidance in maximizing their vacation ownership. These sessions can aid in post-sale customer service for sales retention and compliance (25% of time)
• Identify and communicate patterns, trends, training opportunities and compliance concerns to OO Manager (10% of time)
• Provide training for the sales team in product knowledge, sales document content, and sales compliance as needed (5% of time)
• Coordinates the logistics and reporting functions for all educational events & materials, collaborates with in house marketing, sales and resort team to optimize educational session attendance (5% of time)
• Other site duties as assigned by OO Manager (5% of time)

Travel Requirements

• Less than 5% for Corporate and or BU Meetings

Minimum Requirements and Qualifications

• Education Bachelor Degree or equivalent combination of education and directly related experience
• Knowledge and Skills Ability to prioritize and organize tasks Ability to influence Excellent verbal and written communication and interpersonal skills Ability to manage concurrent assignments in an effective and efficient manner Strong conflict management skills Expert Contract Standards Expertise preferred TNL product knowledge expertise preferred Technical Skills TNL Product Knowledge, Workday courses, Sales Training relative to Owner Onboarding
• Job Experience 1+ years Wyndham sales experience preferred
• 1 year previous customer service experience
• Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

Impact of incumbent's decisions on the organization

Retention achievement adds revenue. Owner Onboarding provides a vehicle of focus to attain this objective. 10% retention on $1,000,000 in sales = $100,000 saved revenue.

Supervisory Responsibility

N/A

Scope/Financial Responsibility

Increase overall site retention and decrease overall sales compliance issues that can lead to reversal of money or missed budgets for selling location Directly impact the results of the sales location through best practices for retention Directly impact the results of the site OO Team for retention and compliance Driving improvements to the following business metrics (Rescission Rates, Sales Compliance, Net Sales, NPS/OE Scores)

How You'll Be Rewarded

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law.

Travel + Leisure Co. benefits include:

• We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us.
• Certain benefits may be available to associates working fewer hours where required by applicable law.
• Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.
• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.

If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.

Travel + Leisure Co. is the world’s leading membership and leisure travel company offering vacation ownership, travel membership, and exchange programs. We provide outstanding vacation experiences and travel inspiration to millions of owners, members, and subscribers every year. We believe that all vacation moments start with our associates, and we’re proud of our global teams that turn vacation inspiration into exceptional travel experiences.