Owner Onboarding Agent (Seasonal) - Pompano Beach, FL

Travel Leisure Resort Development Inc; San Juan (PR); Sur place; USD 32 000 - 42 000; Temps partiel

Avantages offerts par ce poste

Medical

Dental

Vision

401k with employer match

Life and accident coverage

Disability

Paid time off

Résumé du poste

Travel + Leisure Co. seeks an Owner Onboarding Agent for the Pompano Beach, FL on-site, seasonal role ending around 1/4/2027.

You will guide new and existing owners through onboarding, present sales documents, and provide on-site education for club products to ensure high satisfaction and compliance. Key duties include reviewing documents, delivering education sessions, identifying training opportunities, and supporting the sales team on product knowledge and standards.

Qualifications

• Bachelor degree or equivalent combination of education and related experience.
• Full availability to work weekends and holidays.
• This seasonal opening ends around 10/1/2023 (date in posting).
• Training includes WVO Product Knowledge, Workday courses, Sales Training.
• Ability to prioritize and organize tasks; strong communication and interpersonal skills.

Responsabilités

• Review and complete legal and sales documents with owners following established guidelines.
• Provide owner education sessions on club products in private or group settings.
• Identify patterns and training opportunities to improve compliance.
• Provide sales team training on product knowledge and compliance.
• Coordinate logistics for educational events with marketing and resort teams.
• Other site duties as assigned by OO Manager.

Connaissances

Verbal communication

Written communication

Interpersonal skills

Prioritization

Influence

Conflict management

Formation

Bachelor Degree or equivalent

Outils

Workday

Description du poste

Owner Onboarding Agent | Pompano Beach, FL (on-site)

Seasonal position - Ending on or about 1/4/2027

The Owner Onboarding Representative serves as a catalyst for the owner onboarding experience. The OO Representative works to deliver sales document presentations for new and existing owner purchases as well as provides customer support through onsite education and services for club products, follow up process and site customer contact. The OO Representative also provides feedback to OO Manager from document closing and sales presentation observations to identifying training opportunities. The OO Representative will balance proactive efforts with owners as well as reactive work to ensure owner satisfaction with purchases and ensuring quality service standards, goals, and objectives are met consistently. The OO Representative works with OOM to provide training for sales that will help meet and improve on rescission and compliance goals.

Essential Job Responsibilities

• Review and Complete legal and sales related documents with owners following established process/guidelines (50% time)
• Provide Owner Education to owners through topic curriculum in a private one on one setting or group education sessions on all aspects of the club products and offer guidance in maximizing their vacation ownership. These sessions can aid in post-sale customer service for sales retention and compliance (25% of time)
• Identify and communicate patterns, trends, training opportunities and compliance concerns to OO Manager (10% of time)
• Provide training for the sales team in product knowledge, sales document content, and sales compliance as needed (5% of time)
• Coordinates the logistics and reporting functions for all educational events & materials, collaborates with in house marketing, sales and resort team to optimize educational session attendance (5% of time)
• Other site duties as assigned by OO Manager (5% time)

Minimum Requirements and Qualifications

• Bachelor Degree or equivalent combination of education and directly related experience
• Full availability to work weekends and holidays.
• This position is a seasonal opening with a potential end date on or about 10/1/2023.

Training requirements

• WVO Product Knowledge, Workday courses, Sales Training relative to Owner Onboarding Knowledge and skills
• Ability to prioritize and organize tasks
• Ability to influence
• Excellent verbal and written communication and interpersonal skills
• Ability to manage concurrent assignments in an effective and efficient manner
• Strong conflict management skills
• Expert Contract Standards Expertise preferred
• WVO product knowledge expertise preferred

Technical Skills

• WVO Product Knowledge, Workday courses, Sales Training relative to Owner Onboarding

Job experience

• 1+ years Wyndham sales experience preferred
• 1 year previous customer service experience

Unless there is a legal requirement, experience will be accepted for the education requirement.

How You'll Be Rewarded: We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include:

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

Where Memories Start with You Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.

If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.

Travel + Leisure Co. is the world’s leading membership and leisure travel company offering vacation ownership, travel membership, and exchange programs. We provide outstanding vacation experiences and travel inspiration to millions of owners, members, and subscribers every year. We believe that all vacation moments start with our associates, and we’re proud of our global teams that turn vacation inspiration into exceptional travel experiences.