Owner Onboarding Representative

Travel Leisure Resort Development Inc; United States; Vor Ort; USD 25.000 - 33.000; Vollzeit

Benefits dieser Stelle

Medical

Dental

Vision

401k with employer match

Life and accident coverage

Disability

Paid time off

Zusammenfassung

Travel + Leisure Co. is seeking an Owner Onboarding Representative to drive the onboarding experience for owners and support club product education and post-sale services.

You will deliver sales documents, educate owners privately or in groups, and report patterns and training needs to management. The role emphasizes high-level customer service, adherence to contract standards, and ongoing collaboration with the OO Manager to meet compliance and quality goals.

Qualifikationen

• Bachelor Degree or equivalent combination of education and directly related experience
• Must have an active CA Real Estate License
• Ability to prioritize and organize tasks
• Excellent verbal and written communication and interpersonal skills
• Ability to influence
• Strong conflict management skills
• Expert Contract Standards Expertise preferred
• TNL product knowledge expertise preferred
• Job Experience 1+ years Wyndham sales experience preferred
• 1 year previous customer service experience
• Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

Aufgaben

• Review and complete legal and sales documents with owners following established process/guidelines (50% time)
• Provide Owner Education to owners through topic curriculum in a private one on one setting or group education sessions on all aspects of the club products and offer guidance in maximizing their vacation ownership
• Identify and communicate patterns, trends, training opportunities and compliance concerns to OO Manager (10% of time)
• Provide training for the sales team in product knowledge, sales document content, and sales compliance as needed
• Coordinates the logistics and reporting functions for all educational events & materials, collaborates with in house marketing, sales and resort team to optimize educational session attendance
• Other site duties as assigned by OO Manager (5% of time)

Kenntnisse

Verbal and written communication

Interpersonal skills

Prioritize and organize tasks

Influence

Conflict management

Customer service

Contract standards

Sales training knowledge

Ausbildung

Bachelor's degree or equivalent

Tools

Workday

Jobbeschreibung

Job Summary

The Owner Onboarding Representative serves as a catalyst for the owner onboarding experience. The OO Representative works to deliver sales document presentations for new and existing owner purchases as well as provides customer support through onsite education and services for club products, follow up process and site customer contact. The OO Representative also provides feedback to OO Manager from document closing and sales presentation observations to identifying training opportunities. The OO Representative will balance proactive efforts with owners as well as reactive work to ensure owner satisfaction with purchases and ensuring quality service standards, goals, and objectives are met consistently. The OO Representative works with OOM to provide training for sales that will help meet and improve on rescission and compliance goals.

Essential Job Responsibilities

Responsibilities include, but are not limited to:

• Review and Complete legal and sales related documents with owners following established process/guidelines (50% time)
• Provide Owner Education to owners through topic curriculum in a private one on one setting or group education sessions on all aspects of the club products and offer guidance in maximizing their vacation ownership. These sessions can aid in post-sale customer service for sales retention and compliance (25% of time)
• Identify and communicate patterns, trends, training opportunities and compliance concerns to OO Manager (10% of time)
• Provide training for the sales team in product knowledge, sales document content, and sales compliance as needed (5% of time)
• Coordinates the logistics and reporting functions for all educational events & materials, collaborates with in house marketing, sales and resort team to optimize educational session attendance (5% of time)
• Other site duties as assigned by OO Manager (5% of time)

Travel Requirements

Less than 5% for Corporate and or BU Meetings

Minimum Requirements and Qualifications

• Bachelor Degree or equivalent combination of education and directly related experience
• Must have an active CA Real Estate License
• Knowledge and Skills
• Ability to prioritize and organize tasks
• Ability to influence
• Excellent verbal and written communication and interpersonal skills
• Ability to manage concurrent assignments in an effective and efficient manner
• Strong conflict management skills
• Expert Contract Standards Expertise preferred
• TNL product knowledge expertise preferred
• Technical Skills
• TNL Product Knowledge, Workday courses, Sales Training relative to Owner Onboarding
• Job Experience 1+ years Wyndham sales experience preferred
• 1 year previous customer service experience
• Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

Compensation

The hourly wage is $21.00 plus commissions and bonuses.

How You'll Be Rewarded: We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include:

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)

Compensation The hourly rate for this role is $21.00.

Where Memories Start with You Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We believe that all vacation moments start with our associates, and we’re proud of our global teams that turn vacation inspiration into exceptional travel experiences.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.

If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.

Travel + Leisure Co. is the world’s leading membership and leisure travel company offering vacation ownership, travel membership, and exchange programs. We provide outstanding vacation experiences and travel inspiration to millions of owners, members, and subscribers every year.