Owner Onboarding Representative - Grand Desert

Travel-Leisure-Co; Las Vegas (NV); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Paid time off

Job summary

Travel + Leisure Co. is seeking an Owner Onboarding Representative in Las Vegas to facilitate the onboarding of owners, deliver sales document presentations, and provide on-site education and customer support for club products.

This role balances proactive outreach with reactive service, ensuring client satisfaction and adherence to quality standards. The ideal candidate has strong communication, organizational, and sales skills, and may require a Nevada Real Estate Timeshare Sales Agent License

Qualifications

• Strong customer service and sales skills.
• Excellent verbal and written communication.
• Ability to manage multiple tasks and priorities.

Responsibilities

• Review and complete legal and sales documents with owners per guidelines.
• Provide owner education sessions on club products and post-sale support.
• Identify patterns and training needs to inform OO Manager.
• Train sales team on product knowledge, documents, and compliance.
• Coordinate logistics for educational events with marketing and resort teams.
• Perform other site duties as assigned by OO Manager.

Skills

Customer service

Sales

Communication

Organization

Education

Nevada Real Estate Timeshare Sales Agent License (or willingness to obtain)

Job description

We Put the World on VacationTravel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.The Owner Onboarding Representative serves as a catalyst for the owner onboarding experience. The OO Representative works to deliver sales document presentations for new and existing owner purchases as well as provides customer support through onsite education and services for club products, follow up process and site customer contact. The OO Representative also provides feedback to OO Manager from document closing and sales presentation observations to identifying training opportunities. The OO Representative will balance proactive efforts with owners as well as reactive work to ensure owner satisfaction with purchases and ensuring quality service standards, goals, and objectives are met consistently. The OO Representative works with OOM to provide training for sales that will help meet and improve on rescission and compliance goals.How You'll ShineReview and Complete legal and sales related documents with owners following established process/guidelines.Provide Owner Education to owners through topic curriculum in a private one on one setting or group education sessions on all aspects of the club products and offer guidance in maximizing their vacation ownership. These sessions can aid in post-sale customer service for sales retention and compliance.Identify and communicate patterns, trends, training opportunities and compliance concerns to OO Manager.Provide training for the sales team in product knowledge, sales document content, and sales compliance as needed.Coordinates the logistics and reporting functions for all educational events & materials, collaborates with in house marketing, sales and resort team to optimize educational session attendance.Other site duties as assigned by OO Manager.What You'll BringAbility to prioritize and organize tasksAbility to influenceExcellent verbal and written communication and interpersonal skillsAbility to manage concurrent assignments in an effective and efficient mannerStrong conflict management skillsExpert Contract Standards Expertise preferredWVO product knowledge expertise preferred1+ years Wyndham sales experience preferred1 year previous customer service experienceAbility to work weekends and holidays.Must have a Real Estate of Nevada Timeshare Sales Agent License or be willing to obtain one.How You'll Be Rewarded:We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include:Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.MedicalDentalVisionFlexible spending accountsLife and accident coverageDisabilityDepending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)Wish day paid time to volunteer at an approved organization of your choice401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)Legal and identify theft planVoluntary income protection benefitsWellness program (subject to provider availability)Employee Assistance ProgramWhere Memories Start with YouHospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.