Owner Onboarding Representative

Travel + Leisure Co.; Steamboat Springs (CO); On-site; USD 45,000 - 48,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Life and accident coverage

Disability

Volunteer time off

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. is seeking an Owner Onboarding Representative to support the onboarding process for owners, deliver sales document presentations, and provide on-site education and services for club products.

The OO Representative collaborates with the OO Manager to train staff and improve compliance and retention. Responsibilities include reviewing documents, educating owners, identifying training needs, and coordinating educational events.

Qualifications

• Bachelor degree or equivalent combination of education and directly related experience.
• Arizona Real Estate License is required.
• Experience in customer onboarding and education is preferred.

Responsibilities

• Review and complete legal and sales documents with owners per guidelines.
• Provide Owner Education sessions on club products and resale options.
• Identify patterns and training opportunities to improve compliance and retention.
• Provide sales team training on product knowledge and compliance.

Skills

Prioritization

Communication

Influence

Conflict management

Contract standards

Product knowledge

Education

Bachelor Degree or equivalent

Arizona Real Estate License

Tools

Workday

Sales Training

TNL Product Knowledge

Job description

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Job Summary

The Owner Onboarding Representative serves as a catalyst for the owner onboarding experience. The OO Representative works to deliver sales document presentations for new and existing owner purchases as well as provides customer support through onsite education and services for club products, follow up process and site customer contact. The OO Representative also provides feedback to OO Manager from document closing and sales presentation observations to identifying training opportunities. The OO Representative will balance proactive efforts with owners as well as reactive work to ensure owner satisfaction with purchases and ensuring quality service standards, goals, and objectives are met consistently. The OO Representative works with OOM to provide training for sales that will help meet and improve on rescission and compliance goals.

Essential Job Responsibilities

Responsibilities include, but are not limited to:

• Review and Complete legal and sales related documents with owners following established process/guidelines (50% time)
• Provide Owner Education to owners through topic curriculum in a private one on one setting or group education sessions on all aspects of the club products and offer guidance in maximizing their vacation ownership. These sessions can aid in post-sale customer service for sales retention and compliance (25% of time)
• Identify and communicate patterns, trends, training opportunities and compliance concerns to OO Manager (10% of time)
• Provide training for the sales team in product knowledge, sales document content, and sales compliance as needed (5% of time)
• Coordinates the logistics and reporting functions for all educational events & materials, collaborates with in house marketing, sales and resort team to optimize educational session attendance (5% of time)
• Other site duties as assigned by OO Manager (5% time)

Travel Requirements

• Less than 5% for Corporate and or BU Meetings

Minimum Requirements and Qualifications

Education

• Bachelor Degree or equivalent combination of education and directly related experience
• Arizona Real Estate License required

Knowledge and Skills

• Ability to prioritize and organize tasks
• Ability to influence
• Excellent verbal and written communication and interpersonal skills
• Ability to manage concurrent assignments in an effective and efficient manner
• Strong conflict management skills
• Expert Contract Standards Expertise preferred
• TNL product knowledge expertise preferred

Technical Skills

• TNL Product Knowledge, Workday courses, Sales Training relative to Owner Onboarding

Job Experience

• 1+ years Wyndham sales experience preferred
• 1 year previous customer service experience

Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

Complexity

Level of decision making authority

Works within guidelines established by OO Director and OO Manager

Level of autonomy

A high level of autonomy to complete job tasks to achieve retention and compliance goals with minimal supervision.

Impact of incumbent's decisions on the organization

Retention achievement adds revenue. Owner Onboarding provides a vehicle of focus to attain this objective. 10% retention on $1,000,000 in sales = $100,000 saved revenue.

Supervisory Responsibility

N/A

Scope/Financial Responsibility

Increase overall site retention and decrease overall sales compliance issues that can lead to reversal of money or missed budgets for selling location

Directly impact the results of the sales location through best practices for retention

Directly impact the results of the site OO Team for retention and compliance

Driving improvements to the following business metrics (Rescission Rates, Sales Compliance, Net Sales, NPS/OE Scores)

The anticipated application deadline for this role is12/31/2025.

How You'll Be Rewarded

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)

Compensation

The hourly rate for this role is $22.50 - $22.50 plus commissions and bonuses.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.