Owner Onboarding Agent (Seasonal) - Pompano Beach, FL

Travel-Leisure-Co; Puerto Rico; Presencial; USD 36.000 - 54.000; Jornada completa

Descripción de la vacante

Travel + Leisure Co. is seeking an Owner Onboarding Agent (onsite) in Pompano Beach, FL. This seasonal role focuses on reviewing owner documents, delivering education on club products, and supporting sales compliance and training with the OO Manager.

The position requires a Bachelor’s degree or equivalent, 1+ year Wyndham sales experience, and strong customer service skills, with weekend/holiday availability.

Formación

• Bachelor degree or equivalent combination of education and directly related experience.
• 1+ year Wyndham sales experience preferred.
• 1 year customer service experience.
• Willingness to work weekends and holidays.

Responsabilidades

• Review and complete legal and sales documents with owners following established process/guidelines (50% time).
• Provide Owner Education to owners through topic curriculum in private one-on-one or group sessions on club products.
• Identify patterns, training opportunities and compliance concerns to OO Manager.
• Provide training for the sales team in product knowledge, content, and compliance.
• Coordinate logistics for educational events and materials with marketing, sales and resort teams.
• Other site duties as assigned by OO Manager.

Conocimientos

Prioritization

Influence

Communication

Multitasking

Conflict Management

Sales Experience

Customer Service

Educación

Bachelor's degree or equivalent

Wyndham sales experience (preferred)

Descripción del empleo

We Put the World on VacationTravel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.Owner Onboarding Agent | Pompano Beach, FL (on-site)Seasonal position - Ending on or about 1/4/2027The Owner Onboarding Representative serves as a catalyst for the owner onboarding experience. The OO Representative works to deliver sales document presentations for new and existing owner purchases as well as provides customer support through onsite education and services for club products, follow up process and site customer contact. The OO Representative also provides feedback to OO Manager from document closing and sales presentation observations to identifying training opportunities. The OO Representative will balance proactive efforts with owners as well as reactive work to ensure owner satisfaction with purchases and ensuring quality service standards, goals, and objectives are met consistently. The OO Representative works with OOM to provide training for sales that will help meet and improve on rescission and compliance goals.Essential Job ResponsibilitiesResponsibilities include, but are not limited to:Responsibility #1- Review and Complete legal and sales related documents with owners following established process/guidelines (50% time)Responsibility #2 -Provide Owner Education to owners through topic curriculum in a private one on one setting or group education sessions on all aspects of the club products and offer guidance in maximizing their vacation ownership. These sessions can aid in post-sale customer service for sales retention and compliance (25% of time)Responsibility #3 - Identify and communicate patterns, trends, training opportunities and compliance concerns to OO Manager (10% of time)Responsibility #4 - Provide training for the sales team in product knowledge, sales document content, and sales compliance as needed (5% of time)Responsibility #5 - Coordinates the logistics and reporting functions for all educational events & materials, collaborates with in house marketing, sales and resort team to optimize educational session attendance (5% of time)Responsibility #6- Other site duties as assigned by OO Manager (5% time)Travel RequirementsLess than 5% for Corporate and or BU MeetingsMinimum Requirements and QualificationsBachelor Degree or equivalent combination of education and directly related experienceFull availability to work weekends and holidays.This position is a seasonal opening with a potential end date on or about 10/1/2023.Training requirements• WVO Product Knowledge, Workday courses, Sales Training relative to Owner OnboardingKnowledge and skills• Ability to prioritize and organize tasks• Ability to influence• Excellent verbal and written communication and interpersonal skills• Ability to manage concurrent assignments in an effective and efficient manner• Strong conflict management skills• Expert Contract Standards Expertise preferred• WVO product knowledge expertise preferredTechnical Skills• WVO Product Knowledge, Workday courses, Sales Training relative to Owner OnboardingJob experience• 1+ years Wyndham sales experience preferred• 1 year previous customer service experienceUnless there is a legal requirement, experience will be accepted for the education requirement.How You'll Be Rewarded:We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include:Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.MedicalDentalVisionFlexible spending accountsLife and accident coverageDisabilityDepending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)Wish day paid time to volunteer at an approved organization of your choice401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)Legal and identify theft planVoluntary income protection benefitsWellness program (subject to provider availability)Employee Assistance ProgramWhere Memories Start with YouHospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.