Owner & Guest Reservations Specialist (Tech-Driven)

Vacatia; Town of Florida (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

Vacatia is seeking a detail-oriented reservations professional to support owners and guests through accurate, efficient reservation management across Salesforce, Cloudbeds, and connected platforms.

You will handle high-volume calls and emails, process bookings, exchanges, and cancellations, and collaborate with cross-functional teams to ensure a seamless guest experience while maintaining system accuracy.

Qualifications

• 1+ year of experience in reservations, hospitality, customer service, travel, or related fields. Timeshare, hotel, or travel agent experience strongly preferred.
• Strong communication, service mindset, and problem-solving abilities.
• Ability to manage high call volume while maintaining accuracy and professionalism.
• Comfort working in Salesforce, Cloudbeds, or similar reservation/CRM systems (preferred).
• Bilingual English/Spanish strongly preferred.
• High school diploma preferred.

Responsibilities

• Manage reservation workflows by processing new bookings, exchanges, modifications, and cancellations across Salesforce, Cloudbeds, and connected platforms.
• Support owners directly by handling maintenance fee inquiries, account questions, rental agreements, and verification processes.
• Elevate service delivery by managing high-volume inbound/outbound calls, as well as email and message-based communication channels.
• Ensure system accuracy by documenting updates, interactions, and reservation details within Salesforce and booking systems.
• Collaborate cross-functionally with Owner Services, resort teams, and third-party partners to resolve issues and secure smooth arrivals.
• Adapt quickly during high-demand periods, supporting overflow call volume and shifting priorities with professionalism and poise.

Skills

Customer service

Communication

Problem solving

Multitasking

High-volume calls

Bilingual English/Spanish

Education

High school diploma

Tools

Salesforce

Cloudbeds

Reservation systems

Job description

Vacatia is seeking a detail-oriented reservations professional to support owners and guests through accurate, efficient reservation management across Salesforce, Cloudbeds, and connected platforms.

You will handle high-volume calls and emails, process bookings, exchanges, and cancellations, and collaborate with cross-functional teams to ensure a seamless guest experience while maintaining system accuracy.