Reservations Specialist – Guest & Owner Support

Vacatia; Florida; On-site; USD 35,000 - 52,000; Full time

Job summary

Vacatia, Weston, FL, is seeking a reservations professional to support owners and guests through accurate, efficient booking management across Salesforce, Cloudbeds, and connected platforms. You will handle new bookings, exchanges, modifications, and cancellations while delivering warm, professional service in a fast-paced environment.

Qualifications include 1+ year in reservations or related fields, strong communication, and proficiency in Salesforce or Cloudbeds; English/Spanish bilingual is

Qualifications

• 1+ year of experience in reservations, hospitality, customer service, travel, or related fields.
• Strong communication, service mindset, and problem-solving abilities.
• Ability to manage high call volume while maintaining accuracy and professionalism.
• Comfort working in Salesforce, Cloudbeds, or similar reservation/CRM systems (preferred).
• Bilingual English/Spanish strongly preferred.

Responsibilities

• Manage reservation workflows by processing new bookings, exchanges, modifications, and cancellations across Salesforce, Cloudbeds, and connected platforms.
• Support owners directly by handling maintenance fee inquiries, account questions, rental agreements, and verification processes.
• Elevate service delivery by managing high-volume inbound/outbound calls, as well as email and message-based communication channels.
• Ensure system accuracy by documenting updates, interactions, and reservation details within Salesforce and booking systems.
• Collaborate cross-functionally with Owner Services, resort teams, and third-party partners to resolve issues and secure smooth arrivals.
• Adapt quickly during high-demand periods, supporting overflow call volume and shifting priorities with professionalism and poise.

Skills

Reservation systems

Communication

Multitasking

Bilingual English/Spanish

Education

High school diploma

Tools

Salesforce

Cloudbeds

Job description

Vacatia, Weston, FL, is seeking a reservations professional to support owners and guests through accurate, efficient booking management across Salesforce, Cloudbeds, and connected platforms. You will handle new bookings, exchanges, modifications, and cancellations while delivering warm, professional service in a fast-paced environment.

Qualifications include 1+ year in reservations or related fields, strong communication, and proficiency in Salesforce or Cloudbeds; English/Spanish bilingual is