Guest Experience & Reservations Specialist

emergemarket.com; Ruidoso (NM); On-site; USD 32,000 - 52,000; Full time

Job summary

VTrips seeks a Guest Services Agent to provide exceptional customer service to guests, owners, and vendors, ensuring a smooth stay and timely resolution of issues across multiple properties. The role involves managing reservations, adjusting rates, coordinating maintenance, and handling payments, with travel between locations as needed.

Ideal candidates are organized, detail-oriented, and able to multitask in a fast-paced environment while communicating professionally with stakeholders and

Qualifications

• Proficiency with document management, databases, and spreadsheets.
• Working knowledge of Microsoft applications.
• Must have a valid driver’s license, auto insurance, and reliable transportation for travel between locations.

Responsibilities

• Maintain professional relationships with owners, guests, and vendors.
• Review, update, and manage property notes and folios.
• Resolve owners and guest-related issues.
• Coordinate and prioritize maintenance requests.
• Create, close, and modify work orders and property blocks.
• Develop and maintain a trade vendor list and work with vendors to complete work orders.
• Create, modify, and cancel reservations.
• Process payments and adjust payment schedules.

Skills

Organizational skills

Multitasking

Problem-solving

Communication

Tools

Microsoft Office

Database software

Spreadsheet software

Job description

VTrips seeks a Guest Services Agent to provide exceptional customer service to guests, owners, and vendors, ensuring a smooth stay and timely resolution of issues across multiple properties. The role involves managing reservations, adjusting rates, coordinating maintenance, and handling payments, with travel between locations as needed.

Ideal candidates are organized, detail-oriented, and able to multitask in a fast-paced environment while communicating professionally with stakeholders and