Reservations Agent

Vacatia; Las Vegas (NV); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading hospitality company in Las Vegas is seeking a reservation specialist to manage workflows and support owner inquiries. The ideal candidate will have over a year of experience in reservations or customer service, excellent communication skills, and be comfortable working with Salesforce. Bilingual English/Spanish is preferred. Join a high-performing team focused on delivering exceptional experiences and be part of something big in the hospitality industry.

Qualifications

• 1+ year of experience in reservations, hospitality, or customer service preferred.
• Comfortable working with Salesforce, Cloudbeds, or similar CRMs.
• Ability to handle high call volume while maintaining accuracy.

Responsibilities

• Manage reservation workflows, processing bookings and cancellations.
• Support owners with maintenance fee inquiries and account questions.
• Document updates and interactions within Salesforce and booking systems.

Skills

Customer service

Communication skills

Problem-solving

Multitasking

Bilingual English/Spanish

Education

High school diploma

Tools

Salesforce

Cloudbeds

Job description

Location: The Grandview Resort - 9940 S Las Vegas Blvd, Las Vegas, NV 89183

Vacatia is an innovative hospitality company reinventing the vacation rental and ownership experience across discovery, booking, and stay. We’re building the next generation of travel lifestyle products; blending technology, hospitality, and design to create smarter, more connected experiences for guests, owners, and partners.

Your Impact

• Manage reservation workflows by processing new bookings, exchanges, modifications, and cancellations across Salesforce, Cloudbeds, and connected platforms.
• Support owners directly by handling maintenance fee inquiries, account questions, rental agreements, and verification processes.
• Elevate service delivery by managing high-volume inbound/outbound calls, as well as email and message-based communication channels.
• Ensure system accuracy by documenting updates, interactions, and reservation details within Salesforce and booking systems.
• Collaborate cross-functionally with Owner Services, resort teams, and third-party partners to resolve issues and secure smooth arrivals.
• Adapt quickly during high-demand periods, supporting overflow call volume and shifting priorities with professionalism and poise.

Your Qualifications

• 1+ year of experience in reservations, hospitality, customer service, travel, or related fields. Timeshare, hotel, or travel agent experience strongly preferred.
• Strong communication, service mindset, and problem-solving abilities.
• Ability to manage high call volume while maintaining accuracy and professionalism.
• Comfort working in Salesforce, Cloudbeds, or similar reservation/CRM systems (preferred).
• Bilingual English/Spanish strongly preferred.
• High school diploma preferred.
• Ability to multitask, learn quickly, and thrive in a fast-paced, evolving environment.

Join Us

Join us at the start of something big. If you’re ready to deliver exceptional owner experiences and be a key part of our high-performing Owner Services team, we’d love to hear from you.