Owner-First Operations Director | Equity & Growth

Smith Seckman Reid, Inc.; Dallas (NC); On-site; USD 130,000 - 195,000; Full time

Benefits offered by this job

Employee ownership (ESOP)

401(k) retirement match

Medical, dental, vision coverage

Life insurance & disability

Flexible schedules & PTO

Tuition reimbursement

Job summary

Smith Seckman Reid, Inc. is seeking an Operations Director to lead a business unit, align resources to workload, and drive profitable delivery across projects.

You will partner with finance, HR, and marketing to improve quality and client satisfaction while managing staffing and performance metrics. The role emphasizes staff development, proposal oversight, and maintaining strong client relationships across multiple offices.

Qualifications

• Bachelor’s degree and fourteen years of relevant experience.
• Eight years of experience specifically in project management.
• Strong knowledge of Microsoft Office and industry software.
• Clear written communication and executive presentations.

Responsibilities

• Assist the Business Unit Leader in planning, recruiting, selecting, and providing training for staff.
• Supervise preparation of routine proposals/quotations to ensure proper scope, staffing availability, and profitable pricing.
• Manage staffing levels and utilization across the service line by tracking performance statistics and reallocating resources.
• Maintain staffing and skill levels for current and future needs; assign work based on client needs, project type, workload, and staff abilities.
• Maintain service relationships with major long-term clients and ensure client satisfaction.
• Supervise/monitor projects in progress to ensure on-time execution, adherence to client requirements, and QA/QC compliance.
• Approve timesheets and expense reports; evaluate staff performance; plan and execute employee development plans.
• Oversee administrative systems to ensure reports, proposals, field visits, and client service information are properly prepared and reported.

Skills

Leadership

Communication

Project management

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Smith Seckman Reid, Inc. is seeking an Operations Director to lead a business unit, align resources to workload, and drive profitable delivery across projects.

You will partner with finance, HR, and marketing to improve quality and client satisfaction while managing staffing and performance metrics. The role emphasizes staff development, proposal oversight, and maintaining strong client relationships across multiple offices.