Director of Operations: Field-Driven Growth Leader

Accentuate Staffing; Morrisville (NC); On-site; USD 120,000 - 190,000; Full time

Job summary

Accentuate Staffing is seeking a Director of Operations to join its senior leadership team. This hands‑on role partners with the President to strengthen operational infrastructure, grow and develop personnel, and scale the business in a small‑to‑mid sized specialty contracting environment.

The director will lead seven direct reports, manage field technicians and service personnel, and drive continuous improvement across service, project work, and maintenance contracts to improve profitability

Qualifications

• Bachelor’s degree required.
• Progressive operations leadership experience in a specialty contractor or similar field.
• Experience in a small to mid-sized privately held business environment.
• Proven ability to coach and develop frontline leaders and managers.
• Willingness to travel to customer sites as needed.

Responsibilities

• Provide overarching leadership for field service, project execution, scheduling, customer support, and internal processes.
• Collaborate with the President to set operating standards, accountability, and priorities.
• Identify and implement process improvements to boost efficiency, communication, and profitability.
• Develop practical procedures suited to a 32-person entrepreneurial organization and remove bottlenecks.
• Map critical workflows and establish meaningful operational metrics for service, productivity, and margins.
• Lead seven direct reports and strengthen regional service management through coaching and development.
• Oversee ERP and related systems deployment and utilization across operations.
• Balance customer commitments with profitability while maintaining field credibility and engagement.
• Establish career paths, training, and performance reviews to improve retention and growth.

Skills

Leadership

Operations management

Field service

ERP systems

Continuous improvement

Education

Bachelor’s degree

Tools

ERP systems

Project management software

Job description

Accentuate Staffing is seeking a Director of Operations to join its senior leadership team. This hands‑on role partners with the President to strengthen operational infrastructure, grow and develop personnel, and scale the business in a small‑to‑mid sized specialty contracting environment.

The director will lead seven direct reports, manage field technicians and service personnel, and drive continuous improvement across service, project work, and maintenance contracts to improve profitability