Owner Experience & Sales Gallery Lead

HVC Stoneridge Preview Center; Escondido (CA); On-site; USD 72,000 - 88,000; Full time

Job summary

HVC Stoneridge Preview Center is seeking a customer-focused leader to manage owner and guest relations at the sales gallery. You will address questions, resolve issues, and coordinate strategy to maximize closings and minimize cancellations.

Responsibilities include overseeing the Sales Gallery Floor, Front Desk, and Tour Desk operations, ensuring peak service quality, staffing, onboarding, and training, and collaborating with Sales and Marketing to enhance tour throughput and guest satisfaction.

Qualifications

• Proficiency in English required.
• Minimum 2 years experience in a similar position.
• Education aligns with customer-facing operations.

Responsibilities

• Address owner and customer issues to ensure satisfaction and timely resolutions.
• Oversee daily operations of sales gallery, front desk, and tour desk as applicable.
• Coordinate staffing, onboarding, and training to maintain high service standards.
• Support scheduling, performance management and issue resolution for teams.
• Work with Sales and Marketing to improve tour efficiency and customer experience.

Skills

Customer service

Communication

Problem solving

Team coordination

Education

High school diploma or GED

Job description

HVC Stoneridge Preview Center is seeking a customer-focused leader to manage owner and guest relations at the sales gallery. You will address questions, resolve issues, and coordinate strategy to maximize closings and minimize cancellations.

Responsibilities include overseeing the Sales Gallery Floor, Front Desk, and Tour Desk operations, ensuring peak service quality, staffing, onboarding, and training, and collaborating with Sales and Marketing to enhance tour throughput and guest satisfaction.