Owner Experience Process Optimizer

Polaris Inc; Plymouth (MN); On-site; USD 73,000 - 96,000; Full time

Benefits offered by this job

Profit-sharing plan

401(k) matching

Health, dental & vision insurance

Paid time off

Gym & personal training reimbursement

Volunteer time off

Job summary

Polaris Inc. is seeking an Owner Experience Process Lead in Minnesota to identify, investigate, and resolve complex owner issues.

You will coordinate with multiple teams and use data-driven root cause analysis to design sustainable improvements that reduce friction and scale impact across the organization. The role emphasizes rapid, pragmatic problem solving in ambiguous situations, with accountability for end-to-end process improvements and strong collaboration across departments.

Qualifications

• Problem solving: identify root causes and implement practical solutions.
• Collaboration: work across teams and levels toward shared goals.
• Customer focus: prioritize internal/external customer needs and improve outcomes.

Responsibilities

• Monitor escalated owner cases and workflows to identify delays and bottlenecks.
• Independently investigate complex owner issues using data, processes, and stakeholder input.
• Drive issue resolution by engaging partners, coordinating across functions, and ensuring completion.
• Develop corrective action plans addressing immediate concerns and underlying deficiencies.
• Analyze owner contacts and escalation trends to identify systemic improvements.
• Lead cross-functional process improvement initiatives to reduce owner friction and boost efficiency.

Skills

Problem solving

Collaboration

Customer focus

Job description

Polaris Inc. is seeking an Owner Experience Process Lead in Minnesota to identify, investigate, and resolve complex owner issues.

You will coordinate with multiple teams and use data-driven root cause analysis to design sustainable improvements that reduce friction and scale impact across the organization. The role emphasizes rapid, pragmatic problem solving in ambiguous situations, with accountability for end-to-end process improvements and strong collaboration across departments.