Owner Experience Process Leader

Polaris Inc.; United States; On-site; USD 73,000 - 96,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Wellness programs

Volunteer time off

Job summary

Polaris Inc. is seeking an Owner Experience Process Lead to identify, investigate, and resolve complex owner issues, coordinating across teams to implement sustainable improvements that enhance the customer experience at scale.

Ideal candidates will excel in root-cause analysis, data-driven decision making, and collaborating across functions to drive accountability and reduce owner friction.

Qualifications

• Experience leading process improvement initiatives and continuous improvement efforts.
• Ability to identify root causes and implement sustainable corrective actions.
• Strong systems-thinking skills with the ability to connect issues to broader processes.
• Excellent communication and facilitation across organizational levels.
• Ability to influence and drive accountability across multiple functions.

Responsibilities

• Monitor escalated owner cases and operational workflows to identify delays and bottlenecks.
• Independently investigate complex owner issues using data and stakeholder input to determine root causes.
• Drive issue resolution by engaging appropriate teams and coordinating across functions.
• Develop corrective action plans addressing immediate concerns and underlying deficiencies.
• Analyze owner contacts and trends to identify systemic improvement opportunities.
• Lead cross-functional process improvement initiatives to reduce friction and improve efficiency.
• Recommend enhancements to policies, systems, and workflows based on trends.
• Partner with leaders to prioritize opportunities and implement sustainable changes.

Skills

Process improvement leadership

Root-cause analysis

Cross-functional collaboration

Effective communication

Ambiguity navigation

Job description

Polaris Inc. is seeking an Owner Experience Process Lead to identify, investigate, and resolve complex owner issues, coordinating across teams to implement sustainable improvements that enhance the customer experience at scale.

Ideal candidates will excel in root-cause analysis, data-driven decision making, and collaborating across functions to drive accountability and reduce owner friction.