Owner-Direct Service Growth Manager

Southland Industries, Inc.; Schertz (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k) match

Health insurance

Dental & Vision

Annual bonus

Parental leave

Paid holidays

Professional development

Wellness benefits

Job summary

Southland Industries is seeking a sales-focused professional to grow our service business in the Schertz, TX area. You will prospect, cultivate, and close new “existing building”/owner direct customers and sell service maintenance agreements and truck-based service projects.

You’ll manage the service sales process end-to-end, build strong customer relationships, coordinate with the Service team, and drive renewals with expanded scope.

Qualifications

• Bachelor’s Degree or equivalent training and experience.
• 2+ years of direct relevant experience.
• Strong knowledge of service policies, procedures and capabilities
• Strong verbal and written communication, including presentation skills
• Strong customer service skills and ability to develop customer relationships
• Demonstrated sales skills in prospecting, qualifying, proposing and closing sales and capable of developing and managing large accounts (existing and new)
• Strong collaboration skills internally and externally, with strong problem-solving abilities
• Frequent travel to job sites within assigned region
• Strong Microsoft Office skills, including Excel, Word and PowerPoint
• CRM knowledge
• Strong negotiation skills

Responsibilities

• Prospect and develop new service customers in the assigned market.
• Sell new service maintenance agreements and truck-based service projects.
• Proactively manage the service sales process from prospecting to closing, including proposals and presentations.
• Develop and maintain positive relationships within assigned customer accounts and coordinate with internal teams for additional business development.
• Maintain regular communications with customers and coordinate with Service team to ensure satisfaction and address concerns.
• Continuously generate new sales by using existing and potential customer networks and social networking.
• Identify new business opportunities as the customer’s building solutions partner for all service offerings.
• Develop and execute customer account plans for key and target customers.
• Contribute to maintenance agreements renewals and seek to increase scope and/or value prior to renewal.
• Achieve annual sales plan within approved budgets and target gross profit levels.
• Partner with Service Supervision and Technicians for repair and replacement opportunities.
• Maintain Sales Pipeline of opportunities and sales tracking – forecasting with operations.

Skills

Sales prospecting

Customer relationship management

Communication skills

Negotiation skills

Travel readiness

Education

Bachelor’s Degree or equivalent

2+ years relevant experience

Tools

CRM

MS Office

Excel

Word

PowerPoint

Job description

Southland Industries is seeking a sales-focused professional to grow our service business in the Schertz, TX area. You will prospect, cultivate, and close new “existing building”/owner direct customers and sell service maintenance agreements and truck-based service projects.

You’ll manage the service sales process end-to-end, build strong customer relationships, coordinate with the Service team, and drive renewals with expanded scope.