Service Account Manager

Southland Industries; Tempe (AZ); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

401(k) plan with 50% company match

Comprehensive medical, dental, and vision insurance

Annual performance-based bonus

Paid parental leave

Training/professional development opportunities

Job summary

Southland Industries is seeking a Service Account Manager in Tempe, Arizona, focused on fostering customer relationships and driving service sales growth. The ideal candidate will manage larger, more complex accounts, ensuring customer satisfaction and effective communication.

This role involves mentorship of junior managers, collaboration with internal teams, and frequent travel to customer sites. A competitive benefits package is offered, including a 401(k) plan with company match and comprehensive health insurance.

Qualifications

• 3+ years of direct relevant experience.
• Strong knowledge of service policies and capabilities.
• Frequent travel to job sites within assigned region.

Responsibilities

• Develop and maintain customer relationships for sales growth.
• Oversee the sales process and act as primary contact.
• Mentor less-experienced Service Account Managers.

Skills

Customer relationship development

Sales skills

Verbal and written communication

Problem-solving

Collaboration skills

Education

Two-year relevant degree or equivalent training

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

CRM software

Job description

Position Summary

We are seeking a dynamic and customer‑focused Service Account Manager to join our team. The ideal candidate will develop and maintain positive relationships within assigned customer accounts, oversee the sales process, and act as the primary point of contact to retain and grow these accounts. You will maintain regular communication with customers, coordinate with the Service team to ensure satisfaction, promptly address concerns and advocate for customers when performance or billing issues arise. Assigned accounts are generally larger and more complex.

Position Details

• Primarily responsible for growing our overall service business by prospecting in assigned market territory to develop and cultivate new “existing building” “owner direct” customers.
• Primary goal is to sell new service maintenance agreements and truck‑based service and project work.
• Proactively manages the service sales process to close sales, including prospecting, qualifying, customer set‑up and procurement process, proposals, presentations, and handling questions and objections.
• Develops and maintains positive relationships within assigned customer accounts and oversees the sales process as a single point of contact, engaging internal teams and support as necessary to allow for additional business development.
• Continuously generates new sales by using existing and potential customer networks and social networking, identifying new business opportunities and acting as the customer’s building solutions partner for all areas of locally provided service offerings.
• Mentors less‑experienced Service Account Managers.

Qualifications

• Strong knowledge of service policies, procedures and capabilities.
• Strong verbal and written communication, including presentation skills.
• Strong customer‑service skills and ability to develop customer relationships.
• Demonstrated sales skills in prospecting, qualifying, proposing and closing sales and capable of developing and managing large accounts (existing and new).
• Strong collaboration skills internally and externally, with strong problem‑solving abilities.
• Frequent travel to job sites within assigned region.
• Strong Microsoft Office skills, including Excel, Word and PowerPoint.
• Solid knowledge of CRM.
• Education: Two‑year relevant degree or equivalent training and experience, such as trade‑level training or industry experience.
• Experience: 3+ years in direct relevant experience.

Benefits

• 401(k) plan with 50% company match (no cap) and immediate 100% vesting.
• Medical, dental and vision insurance (100% paid for employee).
• Annual bonus program based upon performance, achievement and company profitability.
• Term life, AD&D insurance and voluntary life insurance.
• Disability income protection insurance.
• Pre‑tax flexible spending plans (health and dependent care).
• Paid parental leave.
• Paid holidays, vacation and personal time.
• Training/professional development opportunities and company‑paid memberships for professional associations and licenses.
• Wellness benefits.

Equal Opportunity Employer

Southland Industries and all its subsidiaries are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing our employees with a safe work environment free of discrimination and harassment. All employment decisions at Southland Industries are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, gender, national origin, ancestry, age, disability, medical condition, marital status, family care or medical leave status, veteran status or any other status protected by the laws or regulations in the locations where we operate. Southland Industries will not tolerate discrimination or harassment based on any of these characteristics.