Electrical Service Account Manager

Southland Industries; Carrollton (TX); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

401(k) plan with company match

Health insurance

Annual bonus program

Training/professional development opportunities

Paid holidays and parental leave

Job summary

Southland Industries in Carrollton, Texas, is hiring for a role focused on growing the service business by prospecting and developing relationships with customers. This position emphasizes managing the sales process, forging strong connections with clients, and ensuring customer satisfaction.

The ideal candidate will have a Bachelor's degree and at least 2 years of relevant experience, strong communication skills, and a track record of successful sales. Numerous benefits, including a 401(k) plan and health insurance, are offered.

Qualifications

• 2+ years of direct relevant experience.
• Strong knowledge of service policies and procedures.
• Solid negotiation skills and problem-solving abilities.

Responsibilities

• Grow overall service business by prospecting for new customers.
• Manage the service sales process from qualification to closing.
• Develop and maintain relationships within customer accounts.

Skills

Sales skills

Customer relationship development

Negotiation skills

Strong verbal and written communication

Microsoft Office skills

Education

Bachelor’s Degree in relevant field or equivalent

Tools

CRM software

Job description

Position Summary

Responsible for growing overall service business by prospecting in assigned market territory to develop and cultivate new “existing building” “owner direct” customers.

Responsibilities

• Primarily responsible for growing our overall service business by prospecting in assigned market territory to develop and cultivate new “existing building” “owner direct” customers.
• Sells new service maintenance agreements and truck-based service & project work.
• Proactively manages the service sales process to close sales, including prospecting, qualifying, customer’s setup and procurement process, proposals, presentations, as well as handling questions and objections.
• Develops and maintains positive relationships within assigned customer accounts, overseeing the sales process and acting as a “One Southland” point of contact.
• Maintains regular communication with customers and coordinates with Service team to ensure customer satisfaction, addressing concerns and advocating for customers when performance or billing issues arise.
• Continuously generates new sales by leveraging existing and potential customer networks and social networking, identifying new business opportunities as the customer’s building solutions partner.
• Develops and executes customer account plans for key and target customers.
• Contributes to the maintenance agreements renewal process, seeking to increase scope and/or value prior to renewal.
• Achieves annual sales plan within approved cost budgets and target gross profit levels, meeting required sales and sales activities.
• Partners with Service Supervision and Technicians for repair and replacement opportunities.
• Maintains sales pipeline and tracks opportunities, communicating with operations for forecasting and turnover meetings.

Qualifications

• Bachelor’s Degree in relevant field or equivalent training and experience, such as trade-level training or industry experience
• 2+ years of direct relevant experience
• Strong knowledge of service policies, procedures and capabilities
• Strong verbal and written communication, including presentation skills
• Strong customer service skills and ability to develop customer relationships
• Demonstrated sales skills in prospecting, qualifying, proposing and closing sales and capable of developing and managing large accounts (existing and new)
• Solid negotiation skills
• Strong collaboration skills internally and externally, with strong problem-solving abilities
• Frequent travel to job sites within assigned region
• Strong Microsoft Office skills, including Excel, Word and PowerPoint.
• Solid knowledge of CRM

Benefits

• 401(k) plan with 50% company match (no cap) and immediate 100% vesting
• Medical, dental, and vision insurance (100% paid for employee)
• Annual bonus program based upon performance, achievement, and company profitability
• Term life, AD&DD insurance, and voluntary life insurance
• Disability income protection insurance
• Pre-tax flexible spending plans (health and dependent care)
• Paid parental leave
• Paid holidays, vacation, and personal time
• Training/professional development opportunities and company-paid memberships for professional associations and licenses
• Wellness benefits

Southland Industries and all its subsidiaries are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing our employees with a safe work environment free of discrimination and harassment. All employment decisions at Southland Industries are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, gender, national origin, ancestry, age, disability, medical condition, marital status, family care or medical leave status, veteran status, or any other status protected by the laws or regulations in the locations where we operate. Southland Industries will not tolerate discrimination or harassment based on any of these characteristics.