Veterinary Client Service Representative - Emergency - Overnight

Brief Media, Inc.; La Mesa (CA); On-site; USD 57,308,000 - 71,635,000; Full time

Benefits offered by this job

Competitive pay

401(k) match

Mental health resources

Paid parental leave

Pet benefits

Job summary

Thrive Pet Healthcare is seeking a Veterinary Client Service Representative - Emergency in La Mesa, CA to join our overnight team, Wednesday–Saturday 8PM–7AM. You will support veterinarians, greet clients and pets, answer calls, present financial estimates, and help maintain patient records to ensure smooth workflow.

Our Pet Emergency and Specialty Center - East County is a large multispecialty hospital open 24/7, serving La Mesa, El Cajon, Spring Valley and surrounding areas.

Qualifications

• 1-2 years of veterinary clinical/hospital experience required.
• Emergency or Urgent Care experience preferred.
• High school diploma or equivalent.

Responsibilities

• Support veterinarians to ensure quality veterinary care, advocate for pets, and educate clients.
• Assist in maximizing productivity and maintaining positive patient flow with each hospital function.
• Greet clients and their pets with prompt professionalism and courtesy.
• Answer multi-phone line, providing friendly, informative client service over the phone.
• Communicate with clients about individualized pet health concerns and present financial estimates to clients.
• Assist in maintaining relevant medical records with the support of practice systems.
• Enter/update client information into the practice management system.
• Admit incoming patients, discharge outgoing patients.
• Accurately process payments and discuss payment options with clients.
• Maintain all aspects of workplace organization and cleanliness.
• Fax/E-mail information to clients and primary veterinarian medical staff.
• Facilitate obtaining medical records from primary veterinarians.
• Obtain client signatures on corresponding legal forms.
• Other duties as assigned by supervisor or management team.

Skills

Weekend availability

Customer service

Education

High school diploma or equivalent

Tools

EzyVet

Job description

Veterinary Client Service Representative - Emergency

Overnight Schedule, Full - Time

Schedule: Wednesday - Saturday 8PM-7AM

La Mesa, California

Experience & Skills Requirements:

• 1-2 years of veterinary clinical/hospital experience required
• Veterinary Emergency or Urgent Care experience highly preferred
• Ability to work on weekend day
• High school diploma or equivalent
• EzyVet Experience preferred

Role Responsibilities:

• Support veterinarians to ensure quality veterinary care, advocate for pets, and educate clients
• With each hospital function, assist veterinarians and the medical team to maximize productivity and maintain positive patient flow
• Greet clients and their pets with prompt professionalism and courtesy
• Answer multi-phone line, providing friendly, informative client service over the phone
• Communicate with clients about individualized pet health concerns and present financial estimates to clients
• Assist in maintaining relevant, comprehensive medical records with the support of practice systems
• Enter/update client information into the practice management system
• Admit incoming patients, discharge outgoing patients
• Accurately process payments and discuss payment options with clients
• Maintain all aspects of workplace organization and cleanliness
• Fax/E-mail information to clients and primary veterinarian medical staff
• Facilitate obtaining medical records from primary veterinarians
• Obtain client signatures on corresponding legal forms
• Other duties as assigned by supervisor or management team

About the Hospital

Pet Emergency and Specialty Center - East County is a large multispecialty and emergency veterinary hospital located in La Mesa focusing on providing exemplary specialty and emergency care to our community.

We are open24/7.

Serving La Mesa, El Cajon, Spring Valley, and San Diego.

Benefits - our care in action

• Competitive pay
• 401 (k) with employer match
• Mental health resources, including 24/7 access to Lyra Health
• Paid parental leave
• Purr-ental leave for when you adopt a pet
• Employer- sponsored childcare and elder care
• personalized care for every family-forming journey
• Free CE courses
• Pet Perks and veterinary service discounts
• Student loan management tools and assistance

Provide your best care with more bridges and less barriers.

We listen to your needs and then meet them. Through training and free CE experiences, your career development can flourish. And in our locally rooted, nationally connected community, you’ll be able to make connections, access opportunities and find support with ease.

Support for you is as vital as the support you provide.

You’ll Thrive With Us

At Thrive, you have the opportunity to develop your career in a way that best suits your goals. Take advantage of our comprehensive learning and skill-building programs to enhance your expertise. You can build your skills and earn credentials through:

• Our vast, diverse, and free library of continuing education courses- ThriveU
• Live, virtual interactive workshops to develop valuable leadership skills
• A program designed to teach you the fundamentals of running a pet hospital
• Scholarship opportunities and tuition reimbursement
• Move into any specialty, hospital type, or environment- across the nation
• Leadership training for a thriving and long career in the veterinary profession

Compensation

Compensation negotiable based on credentials and experience with a hourly pay rate starting at $20-$25/ hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. This pay rate includes shift differential pay.

About Thrive

Vet-founded and Austin-born, Thrive Pet Healthcare has expanded to over 380 partner hospitals nationwide, united by a mission to shape the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners.

We bridge general practice, urgent care, specialty, and emergency care, and our locally rooted, nationally connected hospitals benefit from Thrive's extensive resources while maintaining their unique identities.

We believe that supporting our people is the key to helping pets thrive through every stage of life.

Join us where #WeThriveTogether. We provide customizable professional development opportunities, a supportive work environment that values work-life rhythms, and 24/7 mental health support.

At Thrive Pet Healthcare, we are committed to creating a culture where everyone from any background can be heard, respected, and valued. We pledge to build an inclusive environment nurtured by respectful curiosity to support, encourage, and celebrate the diverse voices of our teams and the communities we serve.